Responsible for leading the HR Function.

- Resolving critical organisational development and behavioural challenges by leading training programs and interventions thatfacilitates staff and leadership development, engagement and transformation.

Part of the CSR team and was responsible for leading and managing the Employee Volunteering Engagement Project across 10 countries after getting the approval from the Leadership Team. Key Achievements:• Successfully engaging with all stakeholders in 10 countries to deeply understand the reality, aspirations and challenges of volunteering projects• Spearheaded a focus group exercise with a research agency to understand and analyze employees’ perspective on volunteering.• Introduced the idea of the Employee Volunteering Guideline (EVG) to be used as a consistent framework for all 10 operation.• Leading and managing the (EVG) project, from creating a detailed RFP to overlooking and managing the agency in developing and testing guideline.

Part of the Rebranding team, responsible for leading the Engagement of the employees across 6 countries with the a new corporate brand and identity. Extensive leadership and management engagement and further developed the organisational values.Key Achievements:• Tailor-designed Brand Engagement Sessions after analyzing each Operating Company’s context and challenges.• Successfully facilitated Brand Engagement sessions to a total of 680 staff of 7 Operations worldwide, from top leaders to junior staff.• Developed a brand engagement plan, to engage the employees so they understand, live and breathe the brand.• Further developed the brand values in more details and translated them into actions.

Worked within HR and was responsible for engaging Qatari National staff by designing and developing the National Development Program for Developees and Middle Management.Key Achievements:• Was part of the Leadership Development Program Designing Committee. • Designed and developed the National Development Program for Developees and Middle Management staff • Supported and Coached 90% of the Qatari middle management and senior staff to create full development plans for each.• Organized and coordinated a teamwork event for all 40 HR staff members.

Assigned to the Customer Service Quality Team to primarily lead, diagnose and analyze the retail culture project to propose a customized retail culture transformation solution.Key Achievements:• As part of the culture exercise:o Built a trusting relationship with and amongst the retail staff that resulted in motivating and engaging them. o Developed a culture study plan by collecting data, working with the staff on ground and interviewing them to understand their real issues and aspiration. o Developed a culture change project plan and presented it to the top management for implementation.• Co-created and managed an assessment center for 160+ existing retail staff; including 147 retailers, 17 team leaders and 11 branch managers.• Conducted a Training Needs Analysis (TNA) for more than 150 staff member in retail shops.

Part of Virgin Mobile launch and management team. Worked on various projects from recruitment to training and developing Customer Service and Retail Staff.Key Achievements:• Developed, managed and coordinated assessment centers to recruit 100+ frontline staff. This included both retail and contact center for the launch of Virgin Mobile.• Co-designed and delivered different soft skills training to employees including new comers’ induction training (customer service staff included).• Conceptualized and developed The Virgin Academy Program focused on developing succession in specific functional expertise.

Part of Regulatory Management team that was managing the new license and regulation caused by the new entrant and first competitor in the telecom market in Qatar.Key Achievements:• Actively negotiated detailed agreements for sharing of indoor and outdoor sites.• Defined, implemented and managed complex cross organizational process for implementing sharing of GSM sites by Qtel and Vodafone.• Executed and implemented results of numerous ad hoc market and environmental analysis for senior management team at Qtel.• Key player in securing 96 million QR in incremental revenues for Qtel.