- Managing, coaching and supervising staff- Guest satisfaction (on-site, complaints, meeting satisfaction goals etc.)- Revenue management : budgeting, forecasting, yielding, maintaining and surpassing objectives- Social media (marketing)- Applying all brand standards and ensuring they are applied throughout entire property- Purchasing- Reviewing OTA & travel agent commissions

- Supervising front desk team- Ensuring overall employee satisfaction- Meeting production (enrollment) goals set by brand- Social media- Guest satisfaction (on site & Tripadvisor)- Reservation verification (internal & OTA's)- Internal documents verification (task sheets, call arounds etc)- All other related tasks required by management

- Proceed with check ins (up to 102 per day) and check outs (up to 102 per day) in a courteous and professional manner- Offer precise and accurate information and suggestions regarding Quebec City and its attractions.- Maintain professionalism relation with guests and colleagues- Reply to more than thirty phones during the shift.- Give precise information about all services offered by the resort.- Explain to guests upon arrival the different services that the hotel offers to them during their stay and all procedures attached to them.- Develop a positive approach as well as capability to empathetically listen to guests’ needs and requests- Interacts with customers to obtain feedback on their stay and overall satisfaction.- Provide communication between all the services of the resort- Make room reservations (received by mail, phone, fax or Internet) using the computer system- Responding to emails received.- Promote the SPG program to our guests.- Excellent knowledge of hosting softwares: Galaxy and Lightspeed .

The Customer Service Representative performs customer transactions, providing legendary service & advice to create legendary customer experiences. This role is required to understand customer needs and identify opportunities to promote TDCT products and services to the customers, referring them to appropriate team members or internal Bank partners.-Create a legendary customer experience at every interaction and look for ways to contribute to the ongoing improvement of the overall branch customer experience-Complete financial transactions such as deposits, withdrawals, bill payments and/or other account transactions for customers in an accurate and efficient manner-Ensure the customer area is professional and inviting in appearance-Ensure customer problems are handled appropriately, escalating issues when necessary-Engage customers in conversation to understand and meet their current and future financial needs by proactively providing them with advice and appropriate products and services-Contribute to the achievement of branch business objectives by meeting or exceeding individual sales & referral goals-Understand and meet the needs of customers by providing them with advice on appropriate products and services, and/or identify sales opportunities and refer customers to appropriate team members or TD partners-Contribute to the timely and accurate completion of branch administration work-Contribute to the branch objective for Operational Excellence-Be knowledgeable of and comply with Bank and industry codes of conduct and with securities laws and regulations-Understand and apply bank/branch operating policies and procedures – which may include assisting with the branch opening and closing procedures on a rotational basis-Ensure necessary due diligence to support the accuracy of all customer transactions

Globe FSA is the association who welcome all the international students of the Business Faculty at Université Laval. We're offering services and activities for everyone during their stay here.As a coordinator in this association I'm in charge of organizing all the trips and activities during the semester. During a semester of 15 weeks we're offering an activity per week and 4 trips over the North America and the Caribbeans. I'm in charge to plan everything from A to Z. First of all I'm negotiating contract to have the best price to offer to our students. I need to provide all the information necessary to the persons who's selling those activities and to the person in charge of the promotion. I also need to make sure that all the procedures are fallowed to avoid the errors. During the event, I need to make sure everything is going well with the students and the persons in charge of the security. Also during the trips I need to make sure everyone have all the required documents to cross the borders.