Ali Abbas V
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Ali Abbas V Email & Phone Number

2 decades of exp. in Customer Service, Sales Operations and Training ! at Opus Capital Markets Consultants, LLC
Location: Thane, Maharashtra, India 12 work roles 1 school
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Role
2 decades of exp. in Customer Service, Sales Operations and Training !
Location
Thane, Maharashtra, India
Company size

Who is Ali Abbas V? Overview

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Quick answer

Ali Abbas V is listed as 2 decades of exp. in Customer Service, Sales Operations and Training ! at Opus Capital Markets Consultants, LLC, a company with 149 employees, based in Thane, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Ali Abbas V.

Ali Abbas V previously worked as Manager - Pre Sales at Opus Capital Markets Consultants, Llc and Stealth mode at Freelance (Self Employed). Ali Abbas V holds Bachelor Of Commerce - Bcom, Accounting from Bangalore University.

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Opus Capital Markets Consultants, LLC

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Profile bio

About Ali Abbas V

20+ years of experience in BPO industry, having handled both International and Domestic Operations including Captive. Transitions done for Payroll, Mortgage and Call Center operations - Capable of handling Service Delivery, Operations management for a BPO/KPO or a Captive unit for Inbound, Email and Chat process.

Listed skills include Leadership, Career Management, Payroll Administration, Accountability, and 18 others.

Current workplace

Ali Abbas V's current company

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Opus Capital Markets Consultants, LLC
Opus Capital Markets Consultants, Llc
2 decades of exp. in Customer Service, Sales Operations and Training !
lincolnshire, illinois, united states
Website
Employees
149
AeroLeads page
12 roles

Ali Abbas V work experience

A career timeline built from the work history available for this profile.

Stealth Mode

Current

Thane, Maharashtra, India

WIP - Working to create difference in field of waste management

Jan 2024 - Present

Senior Consultant

Current
Nexus Point Commercial Reality

Mumbai, Maharashtra, India

One stop solution for real estate needs of Corporates, Individuals and HNIs

Apr 2022 - Present

Operations Manager

Thane, Maharashtra, India

Handling Chat process for a leading e-pharmacy of India

Dec 2022 - May 2023

Operations Manager

Thane, Maharashtra, India

Handling the Nodal desk for escalations of a leading Bank brand of India and supervising the Internal Ombudsman file prepared by the team and provide timely resolutions to the customers who raise grievance with regards to fraudulent transactions on their accounts.

Feb 2022 - Dec 2022

Assistant Manager

Thane, Maharashtra, India

Managed a team of 150+ agents for a customer service process ( Inbound ) for a premium player who is also India's leading discount broker.

Apr 2021 - Jan 2022

Assistant Manager

Thane, Maharashtra, India

  • Establishing and maintaining work procedures and processes that support company and departmental standards and strategic directives.
  • Developing key performance indicators/goals to ensure effective and efficient operation of the call center.
  • Continuously engaging with other functions in the Organization to improve processes by eliminating gaps for better service delivery and an inclusive culture for the Call Center Team.
  • Assist the Site Head in ensuring that a healthy, performance oriented and positive culture prevails in the back office team and ensuring work-as-usual in absence of a peer i.e., another Manager’s absence on the floor.
  • Effectively manage customer escalations.
  • Undertaking regular one-to-one meetings, team meetings at various levels, training and counseling/coaching sessions for all direct reports, conducting regular performance appraisals and remuneration reviews.
Jun 2018 - Oct 2020

Entrepreneur

Thane, Maharashtra, India

Started a small entrepreneurship venture which was reselling fashion earrings on Amazon website along with my wife, but had to close it after a year due to intense competition from Chinese make goods.

Apr 2017 - May 2018

Assistant Manager

Airoli

  • Managed the payroll services for a fortune 50 client for Central Eastern Europe region as Assistant Payroll Consultant and acting as the first point of escalation for employees, to resolve their queries.
  • Worked with Payroll Service Delivery Manager from Client’s end to manage the expectations of the employees.
  • Conducted Monthly Business Reviews with Client, Vendors and key subsidiary stake holders.
  • Worked with the payroll provider (Vendor) to deliver a seamless payroll experience to the employees which is part of our governance model.
  • Was instrumental in transition of 5 countries to MR5 stage (Live operations) and stabilization of process and reducing the escalations to considerably low levels and also received appreciation from Accenture Senior.
Dec 2015 - Mar 2017

Team Manager

Cochin Area, India

  • Part of the pilot process for mortgage servicing client.
  • Managed a large team of associates for an accounts payable process which included vendor master maintenance, payment processing and vendor reconciliations.
  • Managed the processing of all exceptions, handle issues, escalations, and apprise management on issues, projects and processing statistics.
  • Conducted regular Accounts Payable Team discussions and process improvement initiatives.
  • Ensured laid down SLAs, Monthly Quality Metric, Contractual obligations are met and delivered along with effective compliance of internal control processes.
  • Ensured that the transactions processed comply with the statutory compliances, internal approvals mechanism as laid down for the purpose.
Sep 2011 - Oct 2015

Specialist

Bengaluru, Karnataka, India

  • Anti-Money Laundering process whereby I ensured that as a Specialist I collate data of all financial transactions of the customers and in case of any suspicious activity report the same to IRS.
  • Possible Suspicious Activity referral report- PSAR Reporting Responsibilities included Currency Transaction Reports (CTR) which needs to be analyzed and reports required to be sent to IRS (Internal Revenue Service) on.
  • Worked for the Compliance Services team which included data analysis and also compiling reports with regards to currency transactions from various branches of CHASE banks based in US.
  • This exercise also forms part of the regulatory requirement to be followed by all the Banks which operate in the US.
  • Analysis of the Daily Transaction Reports of the branches to scout for any Anti Money Laundering or suspicious activity in the dealing of a customer.
  • To carry BCP works as when and where required and training new people along with mentoring.
Aug 2009 - Sep 2010

Senior Associate

Bengaluru, Karnataka, India

  • US Pay roll experience that includes managing data of the marquee clients in HRMS (Oracle ERP Application)
  • End to End pay roll processing whereby updating New Hire information along with information relating to promotions / demotions / pay hike.
  • Garnishment process - which is deducting money from an employee's monetary compensation (including salary), sometimes as a result of a court order.
  • Strategic planning was implemented while managing the queue (Work basket).
  • Analysis of data to ensure accurate data is entered in the employee database of the respective clients I.e. form New Hires to Terminations.
  • Facilitated team development through teamwork and provided resolution when needed. Process flows were documented as per the strategies suggested (Yellow Belt Certified).
Jul 2006 - Sep 2009
Team & coworkers

Colleagues at Opus Capital Markets Consultants, LLC

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1 education record

Ali Abbas V education

FAQ

Frequently asked questions about Ali Abbas V

Quick answers generated from the profile data available on this page.

What company does Ali Abbas V work for?

Ali Abbas V works for Opus Capital Markets Consultants, LLC.

What is Ali Abbas V's role at Opus Capital Markets Consultants, LLC?

Ali Abbas V is listed as 2 decades of exp. in Customer Service, Sales Operations and Training ! at Opus Capital Markets Consultants, LLC.

Where is Ali Abbas V based?

Ali Abbas V is based in Thane, Maharashtra, India while working with Opus Capital Markets Consultants, LLC.

What companies has Ali Abbas V worked for?

Ali Abbas V has worked for Opus Capital Markets Consultants, Llc, Freelance (Self Employed), Nexus Point Commercial Reality, Eosglobe, and Cogent E Services.

Who are Ali Abbas V's colleagues at Opus Capital Markets Consultants, LLC?

Ali Abbas V's colleagues at Opus Capital Markets Consultants, LLC include Beth Brown, Jennifer Labud, Jeff Kelly, Michael Crepeau, and Heather Derose.

How can I contact Ali Abbas V?

You can use AeroLeads to view verified contact signals for Ali Abbas V at Opus Capital Markets Consultants, LLC, including work email, phone, and LinkedIn data when available.

What schools did Ali Abbas V attend?

Ali Abbas V holds Bachelor Of Commerce - Bcom, Accounting from Bangalore University.

What skills is Ali Abbas V known for?

Ali Abbas V is listed with skills including Leadership, Career Management, Payroll Administration, Accountability, Communication, Business Analysis, Vendor Management, and Team Management.

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