Ali Abbas V Email & Phone Number

Remote

Handling the Pre-sales queries for the prospective customers.

Thane, Maharashtra, India

WIP - Working to create difference in field of waste management

Mumbai, Maharashtra, India

One stop solution for real estate needs of Corporates, Individuals and HNIs

Thane, Maharashtra, India

Handling Chat process for a leading e-pharmacy of India

Thane, Maharashtra, India

Handling the Nodal desk for escalations of a leading Bank brand of India and supervising the Internal Ombudsman file prepared by the team and provide timely resolutions to the customers who raise grievance with regards to fraudulent transactions on their accounts.

Thane, Maharashtra, India

Managed a team of 150+ agents for a customer service process ( Inbound ) for a premium player who is also India's leading discount broker.

Thane, Maharashtra, India

• Establishing and maintaining work procedures and processes that support company and departmental standards and strategic directives.
• Developing key performance indicators/goals to ensure effective and efficient operation of the call center.
• Continuously engaging with other functions in the Organization to improve processes by eliminating gaps for better service delivery and an inclusive culture for the Call Center Team.
• Assist the Site Head in ensuring that a healthy, performance oriented and positive culture prevails in the back office team and ensuring work-as-usual in absence of a peer i.e., another Manager’s absence on the floor.
• Effectively manage customer escalations.
• Undertaking regular one-to-one meetings, team meetings at various levels, training and counseling/coaching sessions for all direct reports, conducting regular performance appraisals and remuneration reviews.

Thane, Maharashtra, India

Started a small entrepreneurship venture which was reselling fashion earrings on Amazon website along with my wife, but had to close it after a year due to intense competition from Chinese make goods.

Airoli

• Managed the payroll services for a fortune 50 client for Central Eastern Europe region as Assistant Payroll Consultant and acting as the first point of escalation for employees, to resolve their queries.
• Worked with Payroll Service Delivery Manager from Client’s end to manage the expectations of the employees.
• Conducted Monthly Business Reviews with Client, Vendors and key subsidiary stake holders.
• Worked with the payroll provider (Vendor) to deliver a seamless payroll experience to the employees which is part of our governance model.
• Was instrumental in transition of 5 countries to MR5 stage (Live operations) and stabilization of process and reducing the escalations to considerably low levels and also received appreciation from Accenture Senior.

Cochin Area, India

• Part of the pilot process for mortgage servicing client.
• Managed a large team of associates for an accounts payable process which included vendor master maintenance, payment processing and vendor reconciliations.
• Managed the processing of all exceptions, handle issues, escalations, and apprise management on issues, projects and processing statistics.
• Conducted regular Accounts Payable Team discussions and process improvement initiatives.
• Ensured laid down SLAs, Monthly Quality Metric, Contractual obligations are met and delivered along with effective compliance of internal control processes.
• Ensured that the transactions processed comply with the statutory compliances, internal approvals mechanism as laid down for the purpose.

Bengaluru, Karnataka, India

• Anti-Money Laundering process whereby I ensured that as a Specialist I collate data of all financial transactions of the customers and in case of any suspicious activity report the same to IRS.
• Possible Suspicious Activity referral report- PSAR Reporting Responsibilities included Currency Transaction Reports (CTR) which needs to be analyzed and reports required to be sent to IRS (Internal Revenue Service) on.
• Worked for the Compliance Services team which included data analysis and also compiling reports with regards to currency transactions from various branches of CHASE banks based in US.
• This exercise also forms part of the regulatory requirement to be followed by all the Banks which operate in the US.
• Analysis of the Daily Transaction Reports of the branches to scout for any Anti Money Laundering or suspicious activity in the dealing of a customer.
• To carry BCP works as when and where required and training new people along with mentoring.

Bengaluru, Karnataka, India

• US Pay roll experience that includes managing data of the marquee clients in HRMS (Oracle ERP Application)
• End to End pay roll processing whereby updating New Hire information along with information relating to promotions / demotions / pay hike.
• Garnishment process - which is deducting money from an employee's monetary compensation (including salary), sometimes as a result of a court order.
• Strategic planning was implemented while managing the queue (Work basket).
• Analysis of data to ensure accurate data is entered in the employee database of the respective clients I.e. form New Hires to Terminations.
• Facilitated team development through teamwork and provided resolution when needed. Process flows were documented as per the strategies suggested (Yellow Belt Certified).