1. Coordination with clients and logging queries for their technical incidents.2. Providing L1 support as online support and troubleshooting.3. Liaising with Vendor’s Service and Spare parts teams to order replacements.4. Carrying out diagnostics and repair services.5. Dispatching repaired equipment back to clients6. Offer level 1, 2 & 3 product support for both partners and end clients (End Users)7. Commission and configure system hardware and software at customers and… Show more 1. Coordination with clients and logging queries for their technical incidents.2. Providing L1 support as online support and troubleshooting.3. Liaising with Vendor’s Service and Spare parts teams to order replacements.4. Carrying out diagnostics and repair services.5. Dispatching repaired equipment back to clients6. Offer level 1, 2 & 3 product support for both partners and end clients (End Users)7. Commission and configure system hardware and software at customers and partner sites.8. Provide customer (operator and maintenance) training for partners or end-user.9. Provide Pre-Sales support with technical expertise/product knowledge to other Business Development members.10. Install new software releases, perform system upgrades, and perform quality assurance testing on new installations.11. Configure/troubleshoot complex software/hardware systems and resolve technical issues.12. Deliver technical solutions to customers Show less

Make NAT server, and change internet traffic paths according to the service requirement. Set profiles limit according to (Sales Dep.) request. Dealing with strategic clients (Big Companies) directly. Checking main paths and the backup paths regularly. Monitoring the total bandwidths via (SolarWinds). Take backups for the main devices regularly.

Analyze data that coming from stores such as daily sales and existing quantities, and analyze this data, and make requests for types and quantities for each store depending on the data, and block some items according to the data analyzes.