Dynamic and resourceful IT professional with over 15 years of experience in technology support and services, specializing in system troubleshooting, networking, PC repair, and data recovery. Certified in PC Repair/IT Support with a solid foundation equivalent to A+, my career has been marked by roles at industry-leading companies such as Facebook, Google, and McKesson Pharmaceuticals, where I've leveraged my skills to enhance IT operations and customer service.My hands-on experience is complemented by a proven track record of problem-solving and team collaboration, effectively diagnosing and resolving complex technical issues to improve system efficiency and productivity. I am adept at documenting IT procedures and processes, ensuring clarity and consistency in support operations.Driven by a passion for technology and a commitment to excellence, I established a successful PC repair business, demonstrating entrepreneurial spirit and a deep understanding of customer needs. My goal is to continue leveraging my expertise in a challenging environment that values innovation, teamwork, and continuous learning.