I am a customer service executive with over 3 years’ experience in customer-facing environments. Passionate about customer service, I have built a track record for exceeding customer expectations on a consistent basis.In January 2023, I was promoted to a Customer Service Team Lead, selected out of a pool of over 50 colleagues. Further key successes in recent years include:- Contributed to a 43% reduction in customer complaints by providing excellent customer service- Reduced customer waiting times by 26% by implementing new customer service skillsI was also works as a Store Manager in retail brand. I also had a quite good experience of Customer Service and learned it from a ground level to proficient level.Please feel free to get in touch with me if you would like to know more about me. I look forward to hearing from you.Skills: Customer service, customer engagement, Microsoft Office, Microsoft Excel, communication.