Ali (Aj) J. Email & Phone Number

Pickering, On, Ca

Toronto, Ontario, Canada

My goal is to help growing businesses achieve long term success through information technology optimization. Soon to have completed ITIL and PMP certifications, my services are a rare commodity. With a wealth of experience in setting up IT infrastructure for business, improving business process efficiencies, along with a history of success in leading projects that propel growth, sustainability, and opportunities to scale, I am offering value to businesses by providing expertise in IT project management and in the relationship between IT service management and business services.

Toronto, Ontario, Canada

• Create, update technical documentation for IT infrastructure including glossary of network devices, addresses, station names, IP addresses, network maps, support point of contacts• Create, update technical documentation for new processes, troubleshooting• Create, update auto 'Help Index' in Slack for staff•Communicate, liaise between Revel Systems, 7shifts, MarketMan, Tattle, SmoothCommerce, Telair as needed via phone and email.•Deployment of hardware, credential management, training of VOIP phone system for all locations, call centre (Telair)•Credential management for Google Workspace Accounts (including Gmail, Drive, Calendar, Meet etc) for all locationsDeployment of hardware, credential management and training of restaurant POS, SmoothCommerce tablet, 3rd party delivery for all locations (Revel Systems, MAKER App, UberEats)•Deployment, credential management and training of guest feedback platform, food cost, inventory management platform for all locations (MarketMan and Tattle)•Implementation, credential management, and training of labour scheduling software for all locations (7shifts)•Manage integration projects for mobile application, enterprise level call centre order solution, order manager with knowledge of Revel API and Revel API documentation•Manage product mapping in POS (Revel), mobile app and 3rd party delivery, including new product rollouts, price changes, discontinues•Implemented, deployed and provided training for 7shifts labour scheduling software•Implement, create, test disaster recovery and business continuity plans, maintain appropriate back-up system.•Management of makerpizza.com server, including dedicated server, website access credentials•Implemented SMS communication platform to enhance no-contact pickup experience•Implemented SMS communication between staff and customers to enhance customer experience•Designed, project managed, implemented 'Order Counter' to rectify business challenges with peak/concentrated order volume

Toronto, Ontario, Canada

•Work with developers, designer and QA team to structure projects in stages using agile approach.•Identify plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints•Drive team success through shared vision and recognition of quality performance.•Advise owner on marketing, monetization, design and optimization strategies•Setup hosting infrastructure for landing pages•Provided developer with low fidelity wireframes (Adobe XD) for 'First-Use' app intro slides•Provided developer with low fidelity wireframes (Adobe XD) for new functionality ('Host a Gathering' and Today's Events')•Initiated strategy to create new functionalities on the app: 'Host a Gathering' and 'Today's Events'

Toronto, Ontario, Canada

•Identified business needs to support growth and enhance efficiency and customer experience, increasing weekly revenue from $12,000 to $18,000 in 6 months•Analyzed business finances to identify opportunities to optimize budgets•Configured IVR and call queues for incoming phone calls•Communicated with prospective companies to identify best fit for POS infrastructure•Created all modifier and product groups in new POS (LightSpeed Restaurant)•Communicated with prospective companies to identify best fit for 3rd party delivery integration platforms•Designed and created new website (greekfreak.ca)•Communicated with prospective companies to identify best fit for online ordering•Integrated online ordering platform with website and POS, including mapping all products and modifiers to match POS ids (PLU)•Completed QA on new POS configuration, new 3rd party delivery integration platform (Deliverect), and new online ordering platform prior to launch•Designed and created new digital menu boards and downloadable PDF menu

Toronto, Ontario, Canada

Markham, Ontario, Canada

Toronto, Ontario, Canada