• Led end-to-end project delivery using Agile methodologies, ensuring on-time, quality outcomes while continuously optimizing processes to meet customer expectations• Assessed team capabilities and created individual and team development plans, fostering high-performing, self-organizing teams. This experience is essential for guiding diverse teams in an operational setting.• Provided strategic direction to ensure efficient, uniform operations, applying Agile principles to maintain performance standards and drive continuous improvement• Developed dashboards and reports to monitor project status, workload, and performance metrics, enabling proactive decision-making and performance tracking• Skilled in identifying and removing impediments, coaching teams through challenges, and mitigating risks, ensuring smooth operational processes and delivery in fast-paced, dynamic environments.

projet CASA (Projet between SAAQ,IBM et SAP)• Expertise in implementing SAFe best practices and adapting them to specific organizational contexts to accelerate value delivery, a critical skill for managing large-scale operations efficiently.• Proven ability to coach teams towards self-organization and autonomy, fostering high-performing teams that can operate independently• Experience in monitoring sprint commitments and progress while disseminating critical updates to management, ensuring transparency and operational efficiency through continuous feedback loops.• Led Scrum teams and conducted Agile training for stakeholders, demonstrating leadership in Agile processes and the capability for embedding Agile principles into operations management.• Managed and resolved bottlenecks, supporting teams and product owners in functional testing and issue resolution, ensuring smooth operational flow and mitigating risks to delivery.

• Expertise in formulating and implementing growth strategies, identifying new business opportunities, and expanding market presence• Proven ability to supervise routine business operations, manage budgets, create reports, and address operational queries, ensuring smooth and efficient processes• Experience in analyzing business objectives, devising sales plans, and setting quotas based on market trends and competitor strategies. These analytical skills are key for making informed decisions in an agile operational environment.• Directed marketing initiatives to enhance the company portfolio and improve client service delivery, aligning with the need to maintain customer satisfaction • Managed the entire delivery process by interpreting contract provisions, ensuring adherence to timelines, and mitigating risks.

• Ensured compliance with all relevant safety regulations, codes, industry standards, and TKE Health and Safety Policies. Conducted regular safety audits and training, and reinforce safety as a core value to maintain a safe and compliant work environment• Lead and managed the New Installation team, including field operation supervisors, project managers, administrative staff, and account managers. • Developed and implemented departmental goals, strategies, and comprehensive plans• Coordinate with clients and elevator consultants, resolving project-related issues• Review contracts for terms and conditions• Managed the department budget by ensuring effective resource allocation and cost control, monitoring financial performance, analyzing variances, and implementing corrective measures• Ensured accurate and timely project billing, and collaborated with the finance department to support accounts receivable initiatives