Ali Akki

Ali Akki Email and Phone Number

Lead Account Manager @ Nestify | Customer Service Management @ Fixter
Casablanca, Casablanca-Settat, MA
Ali Akki's Location
Casablanca Metropolitan Area, Morocco
About Ali Akki

As an account manager at Nestify, I manage and grow relationships with existing and potential clients, ensuring their satisfaction and loyalty. I provide them with tailored solutions, product recommendations, and technical support, as well as negotiate contracts and pricing. I have a strong background in customer service, having worked as a customer care associate, a customer experience agent, and a senior customer service representative for various companies.I am passionate about delivering excellent customer service and creating value for my clients and my company. I have a proven track record of improving customer satisfaction, retention, and revenue, as well as resolving customer problems and complaints efficiently and effectively. I am always eager to learn new skills and technologies, and to collaborate with my team and other stakeholders. My goal is to become a trusted partner and advisor for my clients, and to contribute to the growth and success of Nestify.

Ali Akki's Current Company Details
Fixter

Fixter

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Lead Account Manager @ Nestify | Customer Service Management
Casablanca, Casablanca-Settat, MA
Website:
fixter.co.uk
Employees:
61
Ali Akki Work Experience Details
  • Fixter
    Fixter
    Casablanca, Casablanca-Settat, Ma
  • Nestify
    Team Leader
    Nestify Nov 2023 - Sep 2024
    Paris, Île-De-France, France
  • Nestify
    Account Manager
    Nestify Feb 2023 - Nov 2023
    Ville De Paris, Île-De-France, France
  • 1840 & Company
    Customer Care Associate
    1840 & Company Aug 2022 - Dec 2022
    • Interact with customers via phone, email, online chat, and social media• Resolve customer problems and complaints• Setup and resolve problems with customer accounts• Provide price information• Handle inquiries about deliveries• Verify customers• Keep records of customer interactions and transactions• Engage with customers• Direct unresolved issues to a different department if needed• Communicate and coordinate effectively with internal departments
  • Nemoda Sezc Inc
    Customer Experience Agent
    Nemoda Sezc Inc Jun 2021 - Jul 2022
    Atlanta, Georgia, United States
    - Respond to customer web inquiries regarding online merchandise and service orders.- Assist customers with product selection and suggestions.- Liaison between merchants store perssonel distribution and accounting personnel vendors.
  • Sitel
    Senior Customer Service Representative
    Sitel Mar 2020 - Nov 2020
    Fez, Fès-Meknès, Morocco
    •Responding to inbound customer inquiries/tickets with urgency and in a timely manner.•Resolving client complaints via phone, email and chat.•Creating and maintaining client accounts by recording account information, logging client interactions/feedback, and processing client requests.• Assist and train new hires.
  • 5Ca
    Technical Support Agent
    5Ca Aug 2019 - Feb 2020
    •Respond to customers inquiries via email.•Troubleshoot customers issues.•Recreate bugs and escalate to the right tier.
  • Aiesec Morocco
    Team Lead
    Aiesec Morocco Dec 2018 - Aug 2019
    Préfecture De Fès, Morocco
  • La Residence
    French Teacher
    La Residence Feb 2017 - Nov 2018
    Meknes, Fès-Meknès, Morocco

Ali Akki Skills

Assistance Technique Assistance Administrative Multilingue

Ali Akki Education Details

Frequently Asked Questions about Ali Akki

What company does Ali Akki work for?

Ali Akki works for Fixter

What is Ali Akki's role at the current company?

Ali Akki's current role is Lead Account Manager @ Nestify | Customer Service Management.

What schools did Ali Akki attend?

Ali Akki attended Etige, Faculté Des Sciences Juridiques, Économiques Et Sociales De Fes.

What skills is Ali Akki known for?

Ali Akki has skills like Assistance Technique, Assistance Administrative, Multilingue.

Who are Ali Akki's colleagues?

Ali Akki's colleagues are Aloun Banthrongsakd, Mamadou Thiaw, Clément Coullomb, Adriano Andreoli, Ed Smith, Julio Antúnez Tarín, Roseline Duc.

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