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Worked as a software support team lead for 6Kare's Emakin BPM solution. Emakin BPMprovides a unified platform for developing and running business processes on industry 4.0 standards.Used for the main activities of the software support leader role:- Docker- Kubernetes- CI/CD systems- Cloud provider tooling (AWS, Azure, GCP)- T-SQL and PL/SQL- XQuery and XPath- C#- JavaScriptAlso experienced in:- SOAP and REST APIs-… Show more Worked as a software support team lead for 6Kare's Emakin BPM solution. Emakin BPMprovides a unified platform for developing and running business processes on industry 4.0 standards.Used for the main activities of the software support leader role:- Docker- Kubernetes- CI/CD systems- Cloud provider tooling (AWS, Azure, GCP)- T-SQL and PL/SQL- XQuery and XPath- C#- JavaScriptAlso experienced in:- SOAP and REST APIs- VueResponsibilities:Constantly maintaining and increasing the reliability of the products and services.Developing software tools and scripts to enhance the efficiency of software service operations.Performing analysis to gather findings and identifying follow-up actions that lead to more reliable products/service.Developing customer feature requests or eliminating issues in our software.Communicating with internal and external customers regarding daily processes and results.Ensuring that issues are kept minimal, resolved quickly and efficiently.Implementing changes and steps to increase the team’s productivity. Show less

Worked as a software support specialist for 6Kare's Emakin BPM solution.His daily work routine includes:- Configuring and maintaining Emakin application for on-premise and cloud instances- Managing customer feedbacks on both Emakin BPMS and its vertical business process solutions- Debugging and creating reports for product development- Providing development training for customers / associates- Technical documentationUsed technologies: C#, JavaScript, T-SQL… Show more Worked as a software support specialist for 6Kare's Emakin BPM solution.His daily work routine includes:- Configuring and maintaining Emakin application for on-premise and cloud instances- Managing customer feedbacks on both Emakin BPMS and its vertical business process solutions- Debugging and creating reports for product development- Providing development training for customers / associates- Technical documentationUsed technologies: C#, JavaScript, T-SQL, PL/SQL, XPath, Docker, Kubernetes Show less

Worked as a system management responsible at Silverline Built-In Appliances Co.His daily work routine includes:- Giving end user support- Ticket system management- Computer setup and configuration- File Server Management- Installing Windows NT based network systems- Ensuring the continuity of clients and peripherals- To ensure the continuity of the information network and telephone infrastructure- Installing Call Center infrastructure systems, maintenance… Show more Worked as a system management responsible at Silverline Built-In Appliances Co.His daily work routine includes:- Giving end user support- Ticket system management- Computer setup and configuration- File Server Management- Installing Windows NT based network systems- Ensuring the continuity of clients and peripherals- To ensure the continuity of the information network and telephone infrastructure- Installing Call Center infrastructure systems, maintenance and updating- Getting backups of servers.(Symantec Backup Exec) returning from backup when needed- Setting and managing user definitions and settings with Active Directory, Group Policy- Projecting the improvement researches and alternatives of active systems- To take backups of servers. (Veeam Backup) return from backup when necessary- Managing Exchange and user e-mailboxes- Managing Storage (IBM) and NAS (QNAP, IoMega) units- Creating and improving the diagram of the Network Infrastructure,- Ensuring the continuity of the network and security infrastructure,- Firewall and VPN connections of Centers and Locations Show less