Ali Al Mousawi Email and Phone Number

Initiated and Led Decentralization of Diagnosis and Assessment for PoD Card: Identified inefficiencies in the existing process for the Persons of Determination (PoD) card. Conducted a thorough assessment of the current system and developed a successful project to decentralize the diagnosis and assessment procedures. This initiative reduced the customer journey from 9 steps to just 2, significantly enhancing efficiency and customer satisfaction.Enhanced Operational Efficiency: Streamlined internal processes to eliminate bureaucratic obstacles, directly supporting the government's vision of achieving zero bureaucracy.Project Management Excellence: Managed multiple high-impact projects with a focus on innovation and efficiency, demonstrating strong leadership and the ability to deliver results under tight deadlines.Cross-Functional Collaboration: Collaborated with various departments and stakeholders to ensure the seamless implementation of new processes, improving accessibility and service delivery for clients.Strategic Planning and Policy Development: Played a key role in developing and implementing policies within the Diagnostic and Assessment Section, aligning departmental objectives with broader governmental goals.

• Championed safer school environments with robust prevention against abuse.• Fostered partnerships with health activists for enhanced child welfare support.• Provided technical guidance for child protection-focused health awareness programs.• Coordinated with education ministries for seamless child protection operations.• Led child protection awareness campaigns and educational events.• Managed child protection projects ensuring timely and budget-compliant execution.• Developed training programs for school staff on child welfare concerns.• Conducted investigations and case management for child protection issues.• Researched and benchmarked policies for student protection best practices.• Oversaw data management for effective child protection strategy implementation.• Advised Division Director on child protection strategies and improvements.Achievements:• Co-founder of ADEK's Student Protection Unit, pioneering child welfare and safety initiatives within Abu Dhabi's educational sector.• Instrumental in establishing Abu Dhabi's Child Protection Policies and Procedures in collaboration with the Early Childhood Authority, setting a benchmark for child safety standards.• Honored with a Certificate of Appreciation from the Ministry of Community Development for spearheading the educational dimension of the Social Sector Connectivity project, under the guidance of H.H. Sheikh Mohammed Bin Zayed, showcasing leadership and dedication to enhancing community welfare.

• Led annual stakeholder satisfaction surveys to gauge and enhance the quality of Specialized Provisions.• Directed quality assurance through regular monitoring visits, ensuring educational excellence.• Resolved parent complaints, maintaining a responsive and parent-focused environment.• Managed student waitlists efficiently, optimizing enrollment strategies.• Orchestrated events to enrich the community and educational experience.• Spearheaded expansion projects, broadening the reach and impact of Specialized Provisions.• Coordinated with the DCD PoD strategy and ADEK Taskforce, aligning organizational goals and initiatives.• Led recruitment efforts, attracting and retaining top talent to support educational objectives.Achievements:• Key contributor to the Abu Dhabi Strategy for People of Determination team, focusing on inclusive policy development.• Integral in establishing ADEK's inclusion program for integrating students with autism spectrum disorders into mainstream educational settings.

Specialist – Students of Determination Office April 2019 – May 2020• Spearheaded the recruitment process for specialized provisions, ensuring the selection of qualified candidates.• Supervised student registration and assessment processes to ensure alignment with school criteria.• Led the development and execution of stakeholder satisfaction surveys for Al Karamah School & MRC – NECC, analyzing and acting on feedback for continuous improvement.• Coordinated and managed key events, including the opening ceremony of Al Karamah School, enhancing community engagement.• Strategically managed the waitlist for the People of Determination (POD) program by compiling and analyzing data on applicants seeking specialized provisions.• Conducted school visits to monitor and promote inclusive education practices for POD students in mainstream schools.• Oversaw all parent communications related to ADEK's specialized schools, fostering positive relationships and clear information exchange.• Facilitated bi-weekly meetings with management of specialized schools to discuss and approve matters requiring ADEK HQ's intervention.• Acted as the primary liaison for all external communications and meetings related to the Students of Determination Office, ensuring alignment with strategic objectives.• Evaluated technical aspects of new provisions, contributing to the development and expansion of specialized educational services. Achievements:• Instrumental in founding the pioneering vocational institute dedicated to students with autism spectrum disorder, setting a new standard in specialized education.• Actively contributed to the MRC – NECC expansion project, enhancing facilities and services for a broader student base.

• Strategized and implemented office policies.• Organized office operations and procedures.• Oversaw issue resolution until completion.• Managed correspondence control.• Coordinated with external agencies and groups.• Maintained office equipment.• Handled Chairman's travel and expenses.• Designed and maintained filing systems for record retention.• Ensured file and record security and protection.• Kept personnel files updated and secure.• Recruited and selected office staff.Achievements:• Integral to the founding team of the UAE's first Autism School, Al Karamah School, marking a pioneering achievement in specialized education.• Led the recruitment process for Al Karamah School, ensuring a team equipped to meet the school's innovative educational goals.• Managed student registration and assessment processes, ensuring alignment with the school's criteria for a tailored educational approach.

• Established Patient Experience Governance, crafting and enacting policies, processes, and templates.• Orchestrated events and programs enhancing patient experience.• Developed patient experience surveys for critical evaluation.• Implemented Patient Satisfaction Surveys, ensuring high-quality care standards.• Identified improvement areas, proposing strategic recommendations and action plans.• Compiled and submitted periodic patient satisfaction reports to Senior Management.• Set annual objectives and targets for the department.• Led the Patient Experience Team, guiding them towards achieving set goals.Compliance and Human Resources• Provided expert advice on incident reporting protocols to enhance compliance adherence.• Developed and implemented an induction program for new employees, covering the Code of Conduct and UAE Culture Training.• Assisted new joiners in acquiring health insurance and completing essential documentation, facilitating a smooth onboarding process.• Actively participated in and supported the company’s recruitment initiatives at career fairs, contributing to talent acquisition efforts.Achievements:• Successfully established Patient Experience Governance, enhancing care quality.• Achieved a significant cost saving of one million by implementing a cost-free electronic survey system.• Reduced complaints and significantly improved customer satisfaction through targeted initiatives.• Developed and distributed a patient experience newsletter, offering best practice tips and advice.

• Coordinated appointments for VVIP/VIP patient visits, ensuring a seamless experience.• Provided professional greeting services for VVIP/VIP patients, enhancing their welcome.• Guided VVIP/VIP patients to their respective physicians, facilitating efficient care.• Upheld strict protocol adherence to maintain professional service standards.• Documented and reported any incidents affecting VVIP/VIP patient experiences.• Ensured utmost confidentiality regarding details of VVIP/VIP visits.Achievements:• Achieved an "outstanding" performance appraisal, leading to a rapid promotion to Patient Experience Manager within a year, in recognition of exceptional service and leadership qualities.

-Managing residential contracts -Managing properties-Collecting rents-Managing renovation operations -Organising employees wages-Proof reading budgets

-Organizing paper work;-Proof reading contracts;-Customer interaction;-Cash Handling; -Dealing with Major national companies like ADNOC group;-Finalizing legal and governmental documents