Ali Al-Aidarous Email & Phone Number

" I bring a mix of technical expertise, client relationship management, and a customer-first mindset that drives results "As a seasoned Customer Support Team Lead with robust experience in SaaS, Customer Success, and Technical Support, I specialize in delivering seamless customer experiences and fostering long-term client relationships. With a proven track record in leading high-performing teams, resolving complex technical challenges, and upselling solutions, I thrive in roles that bridge technology with customer success. My bilingual proficiency in Arabic and English allows me to engage effectively across diverse markets and negotiate mutually beneficial outcomes.Currently leading customer support operations at Jisr HR, I’ve consistently driven customer satisfaction to 98%, achieved exceptional first response times (15-45 seconds), and managed the resolution of over 300+ technical issues monthly. I collaborate closely with technical teams to address customer concerns and optimize product performance, enhancing both user experience and product functionality.My key strengths include:● Expert in CRM platforms (Zendesk, HubSpot, Vitally), technical analysis, and SaaS solutions.● Proven ability to mentor and develop support teams, with a focus on customer retention, onboarding, and journey mapping.● Skilled in customer negotiation, product upscaling, and managing escalated issues.● Adept at process improvement and implementing strategies that enhance team efficiency and satisfaction metrics.I’m passionate about helping businesses leverage technology to solve their challenges, achieve growth, and cultivate successful partnerships.

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  Hadhramout University

  Information Technology