Ali Alanbary Email & Phone Number

Houston, TX, US

Houston, Texas, United States

• Provided technical support to external clients and interpret customer reported problem(s). Worked on installing new data storages, data arrays and servers for the company customers plus upgrade existing ones and.
• Implemented call-handling goals, closing an average of 99% with first-call resolution ratio.
• Successfully Handle high demand customer and get 99% of them server/Array/Network fix, recognized by customer VP’s and Direct mangers
• Effectively perform installation, maintenance and repair of third party products and systems including hardware, networking products and operating systems.
• Received "outstanding" ratings on performance reviews with top marks in teamwork, customer service, communication skills and technical problem-solving.

Houston, Texas, United States

• Provided technical support to external clients and interpret customer reported problem(s). Worked on installing new data storages, data arrays and servers for the company customers plus upgrade existing ones and.
• Effectively per form installation, maintenance and repair of third party products and systems including hardware, networking products and operating systems.
• Received "outstanding" ratings on performance reviews with top marks in teamwork, customer service, communication skills and technical problem-solving.
• Known for ability to quickly learn and utilize a wide variety of technology. Recognized as an NEW and one of best in the company designated to IBM Naztic array.
• Implemented call-handling goals, closing an average of 99% with first-call resolution ratio.
• Implemented 80+% Houston service call and area around, approximately of 20-25 service call a week.

Houston, Texas Area

• Provided technical support to external clients and interpret customer reported problem(s). Worked on installing new data storages, data arrays and servers for the company customers plus upgrade existing ones and.
• Effectively per form installation, maintenance and repair of third party products and systems including hardware, software, networking products and operating systems.
• Received "outstanding" ratings on performance reviews with top marks in teamwork, customer service, communication skills and technical problem-solving.
• Known for ability to quickly learn and utilize a wide variety of technology. Recognized as an SME and one of 6 in the company designated to install Nimble storage.
• Implemented call-handling goals, closing an average of 99% with first-call resolution ratio.

Houston, Texas Area

• Managed over 22 Data Servers, Diagnosed troubleshoot and resolved wide range of software, hardware and Network issues, analyzing and rectifying problems: AW software, active Directory, user policy, Network.
• Implemented new layout network plan for all users. Effectively commissioning all users/network cables are match switches port maps and put all conflict data in discrepancy report
• Implemented call-handling goals, closing an average of 25% above quota with a 75% first-call resolution ratio, well below 3 times the goal.
• Implemented Partnered with Tier II and Tier III help desk peers based in the US, Mexico to resolve complex problems that required escalation. Provided detailed descriptions of issues in trouble ticket system and.
• Received "outstanding" ratings on performance reviews with top marks in teamwork, customer service, communication skills and technical problem-solving.

Houston, Texas Area

• Managed over 4 Data Centers nationwide. led a team of 10 technicians, and several cabling vendors at all 4 US Data Centers., oversaw hardware builds/configurations, media, decommissions and installing HP systems such.
• Implemented IMO/STL Company project. Effectively commission 100% new Hardware assets, ensuring that the proper Hardware was moved to right Hosts with zero installation error
• Implemented DMO Company split HPE. Effectively commission 100% new Hardware assets, ensuring that the proper Hardware was moved to right Hosts with zero error.
• Implemented SMO Company split. Effectively commissioning 100% new hardware assets and ensuring that the proper data was moved to each new company at both 2 US Data Centers
• Implemented and managed Cloud Expansion infrastructure project 70% new hardware assets and 30% of Cloud hardware upgrade
• Implemented TSA project moving remaining HPI devices to separate networks at Both US Data Centers

Houston, Texas Area

• Primary goals focused on design and development, as well as management of all test leads/tech's in a manufacturing during test and build servers/Racks. My main project included the upgrade and addition of.
• Implemented running software/hardware test on server Racks and single servers
• Performed different software test using Linux/Windows OS platform on all new servers.
• Implemented new XTEE test program Moonshot test and lead the team through change test program.
• Effectively Troubleshooting and repair faulty server.
• Performed Troubleshooting end-to-end on new generation server (MOONSHOT GEMINI server/ Argos/ Bricks new Generation servers, Apollo Rack and Servers (water cooling).

Greater New York City Area

• Ran daily troubleshoot VPN Project and led the project throughout the five boroughs, additionally perform site surveys, documentation for Cable Company, designed the layout for cable installations, providing staff.
• Performed Site Surveys, and provide documentation for cable company
• Implemented design the layout for cable Installations
• Performed Troubleshooting end-to-end between the two sites
• Professionally provided training to staff at the customer location
• Maintain documents of work perform during the day

Master Of Science Degree In Computer Engineer Applications

Bachelor Of Science In Computer And Control Engineering, Computer Engineering

computer hardware and software plus network study