COO Oversight:Managing processes, systems, and resources to optimize operational efficiency in different dimensions:Financial Management:Oversee financial operations, budgeting, financial planning, and analysisRisk Management:Managing and mitigating various operational and financial risks is a crucial function involves implementing risk management strategies, internal controls, and compliance measures.Business Development:Involved in strategic business… Show more COO Oversight:Managing processes, systems, and resources to optimize operational efficiency in different dimensions:Financial Management:Oversee financial operations, budgeting, financial planning, and analysisRisk Management:Managing and mitigating various operational and financial risks is a crucial function involves implementing risk management strategies, internal controls, and compliance measures.Business Development:Involved in strategic business development initiatives, such as partnerships, acquisitions, or entering new market. Help in expanding the business and driving growthTechnology Management:Oversee technology functions, including IT infrastructure, software development, and cybersecurityRegulatory Compliance:Ensuring compliance with relevant financial regulations and industry standardsOverseeing compliance efforts and implementing necessary changesStrategic Planning:Collaborating with the CEO and executives in strategic planning and decision-making processes to drive the company's long-term growth and success. Show less

-Identify opportunities to improve operations through technology advancements and recommend solutions to management.-Develop a strategy for implementing technology solutions that align with organization goals.-Assist in developing a roadmap for use case development, prototyping, testing, deployment, and monitoring of new technology solutions.-Formulate a digital strategy and insure of successful execution and delivery including new customer journey, proposition fulfill… Show more -Identify opportunities to improve operations through technology advancements and recommend solutions to management.-Develop a strategy for implementing technology solutions that align with organization goals.-Assist in developing a roadmap for use case development, prototyping, testing, deployment, and monitoring of new technology solutions.-Formulate a digital strategy and insure of successful execution and delivery including new customer journey, proposition fulfill the adoption of new implementation.-Maintain an inventory of current technology offerings and evaluate emerging technology solutions to determine which solutions may be most beneficial to the organization’s long-term goals.-Work with product owners to identify opportunities and technology to enhance the digital journey of their products.-Own the end-to-end product strategy from inception and determine business value once solution enters production.-Manage the planning, development, launch, and success of products/solutions through digital channels.-Help in identifying potential issues that may arise during the implementation process and developing contingency plans to address issues.-Ensure customer-driven design considering user pain points and usability test results, while using market and industry knowledge to deliver a well-positioned product.-Create a culture of innovation within the organization by encouraging employees of unique ideas and out-of-the-box thinking and embrace new technologies.-Identify opportunities that lead the growth of products through innovation while still maintaining the fundamental business goals and priorities.-Accountable for the strategy and execution of all product-related activities within the startup.-Set the Product department objectives and KPIs in alignment with the bank vision.-Align with teams of developers, UI/UX designers, marketers, and other staff members to develop new products or services for the bank. Show less

-Developed and carried out the Organizational Change Management (OCM) Digital Transformation activities for significant transformation projects.-Dedicated to improving client authentication by providing biometric authentication such as Facial ID and Fingerprint identification for customers.-Assisted in developing the overall digital transformation strategy and specific plans for the full lifecycle of technical implementation and new technology initiatives using the… Show more -Developed and carried out the Organizational Change Management (OCM) Digital Transformation activities for significant transformation projects.-Dedicated to improving client authentication by providing biometric authentication such as Facial ID and Fingerprint identification for customers.-Assisted in developing the overall digital transformation strategy and specific plans for the full lifecycle of technical implementation and new technology initiatives using the organization’s exclusive methodology and tools.-Created and implemented user acceptance campaigns for initiatives including technical implementations, digitization, and emerging technologies.-Collaborate with internal teams and external partners to work on delivering various AI/ML solutions to meet customer needs.-Identify new business opportunities that can utilize AI/ML technology to drive profitability.-Conducted assessments of the organization's culture, performance, and change readiness while leading one or more teams to build and implement digital, data visualizations of the products.-Defined prospects for future learning that allowed the application of digital transformational technologies.-Informed the organization's audiences about concepts related to digital enablement.-Humanized the cultural ramifications of the switch to cloud technology. Show less

-Developed and implemented operational procedures relating to the Credit Electronic Services Department.-Prepared work schedules and assigned duties to Electronic Services personnel to ensure the efficient operation of the department.-Directed audits of accounts and reports relating to mada cards, credit cards, internet banking, mobile banking, to ensure of compliance with credit policies, procedures, and government rules and regulations.-Coordinated employee training to… Show more -Developed and implemented operational procedures relating to the Credit Electronic Services Department.-Prepared work schedules and assigned duties to Electronic Services personnel to ensure the efficient operation of the department.-Directed audits of accounts and reports relating to mada cards, credit cards, internet banking, mobile banking, to ensure of compliance with credit policies, procedures, and government rules and regulations.-Coordinated employee training to improve efficiency and ensure conformance to credit policies and procedures.-Performed backup support to electronic services staff.-Directed control agreements with 3rd parties including the needs of legal requirements.-Compiled and accurately reported all financial data as required by governmental regulations.-Led processing of claims related to electronic services. Show less

-Participated in all applicable reviews, audits, and examinations, as well as prepared and retained documentation.-Ensured the consistent provision of high-quality and efficient service to external and internal customers via the bank’s various communication channels.-Intervened on sensitive or complex customer issues and escalated matters as needed.Joined all digital banking projects, initiatives, and committees.-Promoted the bank’s vision, mission, and core… Show more -Participated in all applicable reviews, audits, and examinations, as well as prepared and retained documentation.-Ensured the consistent provision of high-quality and efficient service to external and internal customers via the bank’s various communication channels.-Intervened on sensitive or complex customer issues and escalated matters as needed.Joined all digital banking projects, initiatives, and committees.-Promoted the bank’s vision, mission, and core values.-Assumed the Deposit and Electronic Banking Operations Manager’s duties related to electronic banking operations in their absence. Show less

-Provided personalized service through emails and telephone calls, and resolved clients' inquiries, feedback, and complaints related to credit card and banking product queries.-Performed quality assurance and outcomes testing to identify and execute essential complaints handling training inside the bank.-Understood clients' needs and provided information and solutions about the bank's services.-Followed the standard Operation Procedures and internal guidelines of the… Show more -Provided personalized service through emails and telephone calls, and resolved clients' inquiries, feedback, and complaints related to credit card and banking product queries.-Performed quality assurance and outcomes testing to identify and execute essential complaints handling training inside the bank.-Understood clients' needs and provided information and solutions about the bank's services.-Followed the standard Operation Procedures and internal guidelines of the bank.-Managed and responded to queries and support requests in the complaints mailbox.-Identified and mitigated routines and procedures within the bank that were sources for complaints. Show less