• Spearheaded the management of extensive IT infrastructure, ensuring seamless day-to-day operations covering servers, storage, applications, databases, and services.• Managed Microsoft Infrastructure, focusing on maintaining high server availability and security.• Designed and maintained network infrastructure, significantly improving operational efficiency and reliability.• Configured and monitored firewalls and IDS/IPS, bolstering the organization's network security posture.• Developed and managed VMware environments to enhance operational efficiency and support business objectives.• Monitored and optimized resource usage within VMware clusters, ensuring high availability and effective hardware utilization.• Established robust backup systems and disaster recovery plans, regularly testing failover capabilities to guarantee data integrity and business continuity.• Applied security patches and configured VMware environments in alignment with industry standards, mitigating risks and ensuring compliance.• Diagnosed and resolved complex VMware-related issues, delivering high-level technical support to minimize downtime of critical systems.• Utilized scripting and automation tools to streamline virtual machine provisioning, reducing deployment time and improving consistency.• Regularly monitored the performance of virtual machines and VMware environments, generating reports to inform capacity planning and resource allocation strategies.• Implemented and managed QNAP storage systems, ensuring robust data handling and backup solutions.• Led the successful implementation of a cloud-based email system, including comprehensive user training and ongoing support.• Analyzed reports on system performance, security, and IT expenses, driving continuous improvement.• Delivered expert technical support to a user base of 75 employees, effectively resolving intricate hardware and software challenges while maintaining uninterrupted network connectivity.

• Delivered comprehensive IT support to clients through remote desktop services, ensuring swift issue resolution.• Installed and configured Windows Server 2016, 2019, and Exchange Server 2016, 2019, tailored to client needs.• Managed Exchange Server administration, including user and mailbox creation, ensuring efficient communication systems.• Administered, backed up, and replicated servers, ensuring data integrity and availability.• Configured and managed Active Directory on Windows Server 2016, 2019, including user account management.• Resolved complex issues related to user profiles, Group Policy, security groups, and shared access.• Configured and troubleshot DNS and DHCP servers to ensure reliable network services.• Addressed and resolved replication and FSMO role issues to maintain domain controller integrity.• Managed and configured Internet Information Services (IIS) for web hosting and application support.• Conducted thorough network and PC troubleshooting, ensuring optimal system performance.• Maintained and serviced printers, modems, and other peripherals to ensure operational efficiency.• Configured and tested operating system software for seamless integration.• Set up and managed VPN servers and Remote Desktop Services to facilitate secure remote access.• Installed and configured test servers, ensuring readiness for deployment.• Implemented and updated antivirus software, safeguarding systems against threats.• Provided training to end users, enhancing proficiency and reducing support requests.

• Designed and implemented a new data center using VMware virtualization (23 VMs), including the selection of hardware and software components and the creation of a network and storage architecture.• Implemented a new monitoring and alerting system (Nagios, Zabbix, SolarWinds) to improve the organization's visibility into the health and performance of its systems, resulting in more efficient and effective IT operations.• Engineered and deployed enterprise-level network infrastructure, including VLANs, VPNs, and firewall configurations, to enhance security and performance.• Served as the primary technical liaison, delivering high-quality customer service and ensuring prompt resolution of technical issues.• Managed the VMware vSphere virtualization environment, optimizing resource allocation and spearheading disaster recovery planning.• Collaborated in the design and deployment of critical network components, such as switches, routers, and firewalls, to support robust infrastructure.• Administered and optimized Group Policy Objects (GPOs), including regular reviews, analysis, and strategic amendments.• Utilized AD replication tools (ME AD Manager Plus) for efficient management of Active Directory forests, users, and group accounts.• Conducted capacity planning, performance monitoring, and system optimization to ensure the data center's operational excellence.