With over three years of work experience in various roles, I am passionate about using technology to enhance customer satisfaction and engagement in the healthcare and media industries. As a digital media operator at ART_ PRODUCTION, I use smart devices to create, edit, and distribute high-quality multimedia content for various platforms and clients. As an account manager at HopMD, I leverage my CRM and communication skills to build and maintain strong relationships with healthcare providers and patients, ensuring their needs are met and their feedback is heard. Prior to that, I worked as a patient service representative at Qualident, where I supported the dental team with scheduling, billing, and customer service. I have a bachelor's degree in engineering from the University of Tripoli, and I also studied English language and literature at the Libyan Petroleum Institute. I am always eager to learn new skills and explore new opportunities that align with my mission of empowering people and organizations with innovative and accessible technology.