Ali Aljarba Email & Phone Number

Riyadh, Saudi Arabia

Riyadh, Saudi Arabia

Roles and responsibilities/Achievements:- IT Services management: •Improved/designed multiple ITSM processes. •Played the role of: Change manager, Access manager, problem manager, and configuration manager.•Managed the IT Assets(CMDB) in JIRA (licenses, servers, network components, etc.).•Provided multiple ITSM awareness sessions for different IT teams.- IT Demand Management:•Acted as a liaison between IT and other departments, ensuring clear communication and understanding of IT capabilities and constraints. •Analyzed data related to IT demand and generate reports to aid in decision-making.•Assisted in the development of a strategic IT road-map that aligns with the long-term goals of the organization.•Procuring IT H/w, S/w, by raising PRs, creating RFPs, RFQs, and communicating with different suppliers.- IT Performance management:•Developing the metrics of IT department in-line with Corporate performance department and IT Management aligning with the strategic direction.•Contributed in improving and enhancing IT related metrics.•prepared dashboards in collaboration with data team to monitor the performance metrics.•Collaborating with IT teams to ensure achieving goals and to collect results.- Other Roles:•Business continuity champion of IT department.•Contributed in IT Risk management.•Ensured compliance with different frameworks/standards such as:NCA(CCC, ECC, TCC) - ISO 20000 - Aramco CCC+.

Riyadh, Saudi Arabia

-Business process management:• Anticipating the expected performance of a business process.• Enacting designed processes within operations.• Tracking and measuring various IT processes within the organization.-Continuous service improvement (CSI) process manager:• Identifying opportunities for improvement.• Meet with processes managers to collect improvement opportunities.• Initiate improvement cycles.• Maintaining CSI register.

Riyadh, Riyadh Region, Saudi Arabia