Ali Afa Alrefaai Email & Phone Number

British Columbia, Canada

British Columbia, Canada

Vancouver, Canada Area

• Configuration of hardware and software for rental and sale contracts • Test and audit incoming equipment using quality assurance methods • Create and maintain computer images on configuration servers • Field support / attend on-site services calls / installs at customer sites • Manage and execute packaging and equipment preparation • Third party shipping & receiving activities with couriers • Special projects as required

Cairo Governorate, Egypt

• Organised and scheduled regular production meetings with printers• Examined files from customers and provided a prefight report to the sales department• Being attentive to the production process and implementing quality-control • Followed up with suppliers to confirm promised delivery dates.• Ensured effective costs and resource requirements • Estimated, negotiated and agreed budgets and timescales with clients and managers.

Cairo Governorate, Egypt

• Monitored and maintained the computer systems and networks• Provide desktop support and resolved technical problems via telephone, email an in person• Installed and configured computer systems• Installed, maintained and performed troubleshooting on companies’ IT equipment and networks. • Diagnosed hardware/software faults and solved technical problems, either over the phone or face to face.• Worked with customers/employees to identify computer problems and advised on the solution• Troubleshooting PC’s, laptops, and mobile devices. • Tested and fixed faulty equipment• I assisted customers with anti-virus program installations and virus removals. • Designed, developed, implemented and coordinated systems, policies and procedures

Cairo Governorate, Egypt

• Delivered excellent customer care support by resolving computer software issues• Provided encoding, printing, downloading services• Kept accurate records of logins and inventories of the shop.

Bachelor'S Degree, Management Information Systems, 3.5 / 4

Cisco Certified Network Associate