Ali Althunayan Email & Phone Number

Tabuk, Saudi Arabia

In my role as an IT Support Lead at NEOM, I oversee troubleshooting across software, hardware, and network systems to ensure high customer satisfaction. I streamlined incident response processes, conducted regular training on security best practices, and coordinated technology projects, including device rollouts and platform upgrades.

Neom

• Supported Apple ecosystems for over 200 devices, providing expertise on iOS and macOS.
• Managed Apple School Manager and JAMF for device and app deployment.
• Addressed diverse technical issues and managed technology inventory within budget.
• Designed technology solutions and training for platforms like Toddle and Apple Classroom.

Saudi Arabia

• Build and maintain both web and mobile applications.
• Testing and maintaining Applications.
• Application management, troubleshooting, monitoring updates, and providing end user support.

Jubail, Eastern, Saudi Arabia

• Sadara Project
• Provided technical support for CISCO VPN Connections, Security Software Conference, and Cloud Services.
• Tracked and monitored all support cases to ensure timely resolution and follow-up.
• Installed, configured, and maintained computers, workstations, and related equipment.
• Participated in the review and evaluation of hardware and software acquisitions for network updates.

Saudi Arabia

• Ithra Project
• Handling IT Assets Management including inventory, deliveries, items orders, items release, record update.
• Controlling and monitoring Assets Warehouse and inventory.
• Handling Weekly and Monthly reports.
• Items Refilling and Reordering.
• Third Party/Suppliers Monitoring.

Saudi Arabia

Level 2 Support, handling IT Related Matters such as configuration issues, troubleshooting, software installations, hardware repairs, etc. Work closely with other IT Teams for collaborating IT project Goals and objectives.

Saudi Arabia

Responsible of all Exhibits Machines Backup (Windows, Linux, and Servers).Monitoring IT Exhibits Assets. Handling and troubleshooting IT related issues. Responsible of Backup, Restoration solutions and planning

Saudi Arabia

• Monitoring the store safety and security aspects.
• Reporting customers and employees’ misbehaviors.
• Checking the process of any transaction of money in the store such as cashiers.
• Responding to emergency situations.
• Responsible of safety system upgrades, updates, and maintenance. And more Safety tasks

• Troubleshooting and resolving end users problems related to software, hardware, network, servers, etc. covering Saudi Arabia, Bahrain, Kuwait, and Qatar. (KSAB), supervising and controlling the IT stock and deploying.
• Achieved third place in number of handling incidents/tickets in the Middle East.
• Made big improvements in the work process.
• Modified IT training materials to meet the newest policy and updates.
• Changed all stock count and deployment process to be systematic.
• Handled Security incidents for the Geomarket.

Saudi Arabia

• Supporting end users in troubleshooting / resolving software issues for PC’s, Printers and programs, such as MS office, Java and Oracle, including providing Remote Support. As part of the software support team.
• Handled different areas including Dhahran, Ras tanura, and then Admin area supporting Managers, General Managers, and Vice Presidents.

Receiving end users calls, diagnosing the problems and resolving or escalating users’ trouble tickets to appropriate teams. This include hardware and software tickets for PC’s, TV network, and systems.

Saudi Arabia

Bachelor'S Degree, Information Technology

Associate'S Degree, Information Technology