Updating daily, weekly, monthly & quarterly reports.Creating and Mapping the rate codes on PMS and CRS system. Applying stay restrictions on the online channels.Maintain awareness of market trends in the industry, understanding forthcoming customer initiative and monitoring what local competitors are doingQuality check of Room Commissions for (Travel agents & Website Merchants) Having knowledge of entire Reservation Procedure according to International Hotel manual systemRates Reservations AnalysisMonitoring Telephone Manner and general performance of reservations staff dailyAnswering telephone calls according to IFH standards.

Welcoming guests to the hotel in a polite, friendly and helpful manner.Dealing with late arrivals and assisting with early check-outs.Check out departing guests using the hotel's accounting system (Opera PMS). Answering telephone inquiries promptly, professionally and transferring calls on.Being a point of contact for guests as if they have any queries, and providing them with the highest service standards.Dealing with and resolving customer complaints. Managing group bookings for conferencing, the restaurant and the accommodation.Keeping up to date on all hotel products, services, pricing and promotional offer.Resolving face to face, telephone and e-mail queries quickly and to completion.Completing the night auditing procedures with accuracy and attention to detail. Ensuring all relevant paperwork has been completed in order for a smooth hand-over at the end of the shif

Advises customers by providing information on packages updating customer profile recordsVisiting markets for sales callsDealing with Customers to book packagesHandling Guest Complaints about PackagesSupervise Subordinates according to the task assigned by Branch MangerPrepare sales slips or sales contractsAssisting Branch Manager to prepare sales reports on Monthly basisReporting Directly to Branch Manger