P&L Management of Business CenterManaging B2C Sales at business center according to the targets; Postpaid, PrePaid, IPTV, Broadband, Wireless devices, Wireline & Digital Apps. Managing all front end Ufone & PTCL Joint Shop operations.Acting as focal point to all JS operations for the assigned area of JSCustomer experience analysis via in-house developed system hash by critically monitoring staff's daily serve time, customers queue wait time, Interaction… Show more P&L Management of Business CenterManaging B2C Sales at business center according to the targets; Postpaid, PrePaid, IPTV, Broadband, Wireless devices, Wireline & Digital Apps. Managing all front end Ufone & PTCL Joint Shop operations.Acting as focal point to all JS operations for the assigned area of JSCustomer experience analysis via in-house developed system hash by critically monitoring staff's daily serve time, customers queue wait time, Interaction work-codes, Daily Service level achievement as per defined threshold.Managing VTM (Virtual Teller Machine) operations and identifying areas of improvement Business processes monitoring to improve the customer experience. Critically reviewing the customer experience feedback, working on customers sentiments to bring improvement in overall customer experience.Staying abreast of trends in the marketplace to ensure the services competitive position.Assist in new product introduction and release activities.Staying up-to-date with product knowledge, business flow, sales process and market dynamic. Monitoring all aspects of a business center, including long- and short-term targets, positioning and marketing.Responsible to provide quality and professional customer services to all internal and external customers.Innovate the ideas of operational excellence in the processes for service efficiency. Show less

Managed Postpaid customers Queue as Floor Manager Contact CenterAchieved minimum wait time for customers by introducing Self Service MenuAchieved highest PSM (Productivity Module Score) for Postpaid Queue Effectively coordinating with departments for timely resolution of issues

• Achieved best revenue enhancement project team award for MNP retaining high revenue base.• Retained more than 20 K high revenue customers by churn prevention campaigns successfully. • Achieved highest ever Net Gain of Port-In subscribers 64,010 ports.• Add overall 2% Port-In base due to 667 MNP Project successfully.

• Managing overall 30% traffic from highest walk-in flagship business centre of Warid• Effectively coordinating with departments for timely resolution of issues • Identifying and developing best practice strategies including standard operating procedures• Taking full accountability and managing customer walk-in of 161K, 250Mill Collection annually• Over achieving all sales & up-selling targets with 90% quality (90 days activation criteria)• Monitoring quality and staff… Show more • Managing overall 30% traffic from highest walk-in flagship business centre of Warid• Effectively coordinating with departments for timely resolution of issues • Identifying and developing best practice strategies including standard operating procedures• Taking full accountability and managing customer walk-in of 161K, 250Mill Collection annually• Over achieving all sales & up-selling targets with 90% quality (90 days activation criteria)• Monitoring quality and staff performances to deliver high work efficiency and productivity• Introducing daily & monthly audit mechanism for inventory mgmt. and day end cash collection• One window project: Reduction in wait time by 61% and 35% in transaction time. Show less