- Expanded cross-functional organisational capacity by collaborating across departments on priorities, functions and common goals.- Delivered feedback to decision-makers regarding employee performance and training needs.- Evaluated employees' strengths and assigned tasks based on experience and training.- Created multiple Grafana dashboards based on Salesforce metrics to understand and analyse the team throughput and also present them to upper management- Build and maintain a relationship with our SLA clients to provide a better support experience- Ensure that the career goals of each team member are being met by discussing and carving out time for them to work on projects that will help the team

- Manage a team of 10 people, conduct monthly 1-on-1 and annual reviews.- Created multiple Grafana dashboards based on Salesforce metrics to understand and analyze the team throughput and also present to upper management- Conducted interviews and helped hire 50+ people across multiple teams, support, application monitoring and support development.- Help create and initially manage the Application Monitoring team.- Created multiple databases and SFTP monitors using python scripting.- Designed and created a monitoring framework to assist the team in adding their own alerts without requiring any coding experience- Improved the alert response details by creating a web tool where the team is navigated through a flow of set attributes removing the inconsistent data issue- Created various scripts and tools to integrate multiple applications being used by the company, Paymentus platform, Salesforce, StatusPage, OpsGenie, JIRA, Grafana. Slack and Notion.

- Provide technical support to multiple clients through advanced troubleshooting, root cause analysis and code fixed.- Work with SLA clients to implement a new feature for them by gathering requirements, coding, testing and deploying the required changes.- Became an SME in multiple features of the platform.- Train new team members and help them ramp up - Designed and created a Slack bot to better integrate Salesforce, increasing the productivity of the team- Wrote a python based script to search and fetch data from S3 in a UI friendly manner, helping the team access data quicker and easier- Manage the incoming cases queue for the team ensuring that high priority cases are being handled in a timely manner- Actively lead scrums and help the team with troubleshooting and platform inquiries.

- Followed SDLC best practices within an Agile environment to produce rapid iterations for clients.- Designed and updated layouts to meet usability and performance requirements.- Add support for multiple database services; MySQL, PostgreSQL and Cassandra- Coordinate with teams in multiple locations to resolve issues or discuss new features- Assist team with migrating code base from React 15 to React 16- Teamed on user-centric design strategy in the translation of UX and business requirements into coded solutions.- Created, automated and monitor UI tests on Testim.

- Member and developer for Openstack Foundation's Trove project- Adjusted design parameters to incorporate new features.- Participated in requirements gathering to solidify prerequisites and determine the best technical solution to meet business needs.- Improve and design new features for Trove Django-based frontend upstream and downstream- Reviewed open issues, proposed enhancement and contributed bug fixes to the community

- Migrated all technical and development data from Subversion to GitHub using shell scripting on a Linux platform - Optimized a XML Parser in java which reduced running time by 80% and cost by 90% - Designed and created a python script that would utilize Amazon EC2 servers and web service to download photos from a client server, upload it into the cloud and update information in the database - Design and create python scripts to detect and remove duplicates from the database - Design, create and modify new tables for existing and new databases - Used MVC model to create Webservices that package information in JSON and XML for various clients to use.

- Created and executed xml scripts to test the functionality of the product - Reduced time to set up testing servers by 60% by designing and creating automated shell scripts - As a connection coach, trained new hires about on xml test scripts, best practices and tool development - Modified existing testing tool to handle regular expressions - Reduced regression-testing time by 25% by modifying existing master test scripts

Implemented and managed the Career Services website using Plone, a content management system.Built an application on Plone for employees to add themselves to the “Current Staff” page of the website.Reduced loading time of a page by 30% by recoding the page in Cold Fusion and Javascript