Maintain and improve existing Research Network operations to ensureclient satisfaction and help benefit our company, clients, and researchproviders.Responsible for maintaining relationships with our research providers (brokers) based in the EMEA region.Provide detailed support for research providers, includingentitling/disentitling their clients and providing training onreporting/processing tools.Analyze and troubleshoot Client Support Requests received for issuesrelated to the Capital IQ Investment Research product.Give analytics that support our sales team and help continue growingour research business, including generating and communicating client-ready entitlement reports and email templates.Identify entitlement issues for current subscribers and minimize risk.

Private EquityPrimary Research/Outreach - Establishing and maintainingrelationships with C-level professionals at private equity andventure capital firms via phone/email contact in an effort tocollect data and validate internal research queries.Conducting secondary research in order to identify, capture and validate deal-activity of buy-side and sell-side firms to keep our content up to date.

Transactions - Metals & MiningExtracting & scrutinizing the essential data from sources byapplying my understanding of key financials conceptsand exceptional research skills.Formulating the data in the templates provided to be converted into a final product for our clients.Troubleshooting problems or issues and providing substantial feedback to co-workers.Handling relationships with contacts from other departments to actively track information on the covered content sets.