Hire, onboard and train call center personnel.Coach call center staff through challenging customer service issues.Analyze call center data and prepare reports for upper management.Evaluate staff effectiveness and performance annually or on an at-need basis.Lead team meetings and give presentations to executives.Develop monthly, quarterly and annual call center goals and action plans.Prepare work schedules to ensure sufficient coverage.Create personnel and supply budgets for approval. Responsible for Quality assurance of calls by monitoring & evaluating.Floor management, handle Social Media via Live chats, face book interaction, twitter.Maintain Monthly scheduled of employees. Counselling of staff as per requirement.

Responsible for developing and executing purchasing strategies, tracking metrics to reduce expenses, negotiating deals, and managing vendors.

Assist with routine tasks required to administer and execute human resourceprograms including process various employee actions such as direct deposit, payroll system inquiries/issues, wage/hours changes, transfers, background checks, performance reviews, in a timely and accurate manner.Support new hire orientation and ensure a positive onboarding experience. Coordinate recruitment and new hire onboarding activities including scheduling, training, and preparing documents. Assist with creating and maintaining job descriptions, postings, scheduling interviews, conducting background checks, completing reference checks, issuing formal offer letter, new hire orientation and onboarding. Manage & Responsible to all floor activities. Administratively control employees and solve their problems and concerns.Provide completely support to HR department.

Responsible for hiring and developing Department and Shift Managers to make sure that the restaurant has the right team to lead into the future.Manage Inventory on daily basis.Assist the General Manager in many of their duties.Monitor service and production procedures.Ensure Safety and Security.

Cover the mostly area of Lahore for sales of credit card, Personal Loan, car financing.

Coordinating in different events in lahore organized by R Team.1:- Formula 1 car ceremony at Shahi Fort Lahore.(Gifted to Pakistan by UAE)2:- Unilever organized Event at Model Town Park.(change the lipton logon)3:- A Basent night at Asif Jah Haveli Androon Lahore.(Guest was Former Chief of Army Staff General R Pervaise Musharraf )