Ali Awad

Ali Awad Email and Phone Number

Student Safety Specialist at Lightspeed | Criminal Justice Master's Graduate @ Lightspeed Systems
austin, texas, united states
Ali Awad's Location
Dearborn, Michigan, United States, United States
About Ali Awad

I am a Content Moderator at Accenture, where I review and filter online content for compliance and quality standards. I am also a co-founder of Toy Alley mi, a local toy store that offers a wide range of products and services for children and families. I have a bachelor's degree and a Masters Degree in Criminology and Science from Madonna University. My core competencies include hospitality, training and development, and team leadership.In my current role at Accenture, I work with a diverse and collaborative team to ensure the safety and integrity of online platforms and communities. I use my analytical and critical thinking skills to identify and flag inappropriate, harmful, or illegal content, and I provide feedback and suggestions for improvement. I also train and mentor new hires and share best practices and insights. In my co-founder role at Toy Alley mi, I manage the daily operations and finances of the store, and I create a welcoming and engaging environment for customers and staff. I also oversee the marketing and promotion of the store, and I design and implement new strategies and initiatives to increase sales and customer satisfaction. I am passionate about creating positive and meaningful experiences for people, and I am eager to learn and grow in the field of content moderation and law enforcement. I believe that I can bring diverse perspectives and experiences to the team, and I am committed to delivering high-quality and ethical work.

Ali Awad's Current Company Details
Lightspeed Systems

Lightspeed Systems

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Student Safety Specialist at Lightspeed | Criminal Justice Master's Graduate
austin, texas, united states
Employees:
164
Ali Awad Work Experience Details
  • Lightspeed Systems
    Safety Specialist
    Lightspeed Systems Mar 2024 - Present
    In my current role as a Safety Specialist at Lightspeed Systems, which I have held since May 2024, I have been deeply involved in various aspects of daily operations, performance management, customer onboarding, escalation management, and training. My position requires me to resolve alerts promptly, especially during high-volume periods, while balancing hands-on problem-solving with coaching responsibilities for my team. I am responsible for ensuring that alerts are addressed quickly and effectively, which often means juggling immediate issues with the need to guide and support my team members.
  • Toy Alley Mi
    Co-Founder
    Toy Alley Mi Oct 2021 - Present
    Auburn Hills, Michigan, United States
    Founded by best friends, our company has flourished to establish two thriving locations, one nestled in the bustling Oakland Mall and the other in the vibrant Great Lakes Mall. In addition to these brick-and-mortar spaces, we extend our reach through kiosks, with a prominent presence at 12 Oaks and a successful stint at Southland for a year. Our journey reflects our commitment to providing quality products and services, as well as our dedication to expanding our footprint in the community.
  • Accenture
    Content Moderator
    Accenture Jun 2022 - Sep 2024
    Detroit, Michigan, United States
    In my previous role, I analyzed and reviewed user and company profiles, videos, and text-based content. I also investigated, escalated, and resolved issues reported by users or flagged by the system to ensure a safe and compliant online environment. Additionally, I delegated tasks and meticulously monitored their progress, consistently meeting deadlines and maintaining efficient task management.I also had a hand in improving user experience and content quality by identifying existing content on the website, reviewing each piece, and determining whether it needed updating, deletion, or new content creation. I was trained in multiple queues, which allowed me to handle diverse tasks efficiently. I actively supported my team members, serving as a valuable resource for their success and contributing to a collaborative and cohesive work environment. My efforts were reflected in my achievement of client-set goals, maintaining an above 90% quality score, and excelling in average task completion times.
  • Paul Davis Usa
    Assistant Manager
    Paul Davis Usa Feb 2020 - Oct 2021
    Macomb County, Michigan, United States

Ali Awad Education Details

Frequently Asked Questions about Ali Awad

What company does Ali Awad work for?

Ali Awad works for Lightspeed Systems

What is Ali Awad's role at the current company?

Ali Awad's current role is Student Safety Specialist at Lightspeed | Criminal Justice Master's Graduate.

What schools did Ali Awad attend?

Ali Awad attended Madonna University, Madonna University.

Who are Ali Awad's colleagues?

Ali Awad's colleagues are Andrew Hecht, Ariana Marks-Ward, Simon Davies, Mitchell Lee, Jake De La Garrigue, Nicolas Moon, Lewis Brown.

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