Ali B. Email & Phone Number

Sydney, Nsw, Au

Dee Why

Dee Why

60 Carrington Street, Sydney Nsw 2000

Barangaroo, New South Wales, Australia

6 month secondment

Australia

Sydney, Australia

Role included:• Management of all weekend events and wedding enquiries• Direct liaison for all phone calls & emails for Seadeck• Provided a 24 hour turn around on enquiry management in order to maximise conversion• Handling of customer feedback and complaints• Create and build events through Eventbrite software and on the website (word-press)• Creating and implementing new processes within the business• Arrangement and coordination of all wedding and meeting inspections on Seadeck• Repeat client relationship management and customer service• Creation of VIP client offers• Assisting in corporate event sales when needed• Social media management• Creating of all venue run sheets for weekend events• Managing weekend inventory including group bookings, VIP’s and general admission

Sydney, Australia

• Creating and implementing new processes within the business• Creation of food and beverage packages• Provided a 24 hour turn around on enquiry management in order to maximise conversion• Handling of customer feedback and complaints• Creating contracts/ packages and booking forms• Initial customer contact, sale process, coordination including payment completion• Face to face dealings with clients, including site inspections• Cross sold all group venues to ensure high conversion percentage• Maximised venue space depending on the required date• Fostered existing guest relationships and promoted repeat business• Researched competitor analysis• Conducted event handovers with venue management• Preparing quotes and contracts

Head Office, Sydney

The Keystone Group managed 22 iconic predominately Sydney based venues.A few of these are: Cargo Bar & Lounge, The Loft, Bungalow 8, Chophouse, The Winery and Manly Wine. My role included process from initial customer contact, sale process, completion of coordination and handover to venue. My portfolio included the largest revenue earners for Events across the group (Cargo Bar & Lounge, The Loft and Bungalow 8)Responsibilities: Event Inbound Sales• Managed a portfolio which contributed to half of the groups yearly target• Provided 24hr turn-around on enquiry management to create conversion• Maximised venue space depending on the required date• Cross sold all group venues to ensure high conversion percentage• Managed 45 – 60 enquiries on average per weekEvent Coordination• Collaborated with key stakeholders to deliver well organised and profitable events• Thorough briefing with event co-ordinators in regards to requirements and overall event delivery tomaintain consistency throughout the guest experience• Conducted weekly event team WIP and weekly hand over meetings with Event Co-ordinator• Ensured communication between venues and internal stakeholders is of an appropriate and expectedmanner• Initial customer contact, sale process, coordination including payment completion• Coordinated on average 8 events per week and up to 40 per week in peak seasonCustomer Service• Tailored food and beverage packages to assists clients with budget requirements• Face to face dealings with clients• Fostered existing guest relationships and promoted repeat business• Trained interns and new team members on process and procedure• Supported the marketing team in handling partnership clientsUnfortunately I was made redundant in my role with The Keystone Group.

Head Office, Sydney

Head Office, Sydney

Sydney, Australia

Role included:• Diary management/ organise travel itineraries and travel arrangements• Preparing quotes for private charters• Reservation bookings• Presentations and reports• Researched competitor analysis• Answer phone and email enquiries• Wharf bookings for private charters• Co-ordinating & planning in-house or off-site activities, like parties, celebrations and conferences• Social media and website management• Phone and website enquiry management