Ali Al-Bazzaz ( Ccna , Mcp ) Email & Phone Number

Ottawa, Ontario, Canada

• Unbox, upgrade IOS and re-configure cisco routers (ISR4330, ISR4451, ASR1002) and Riverbed web optimizer (CXA-00780, CXA-00580).• Review and analyze the router configuration.• Review routing protocols (OSPF and static routes).• Work on HSRP, VRF, sub-interfaces, Access-lists, SNMPv3 and Port Channel configuration.• Perform device hardening to match the customer security policy.• Configure Vlans, Trunk, Access port and port security.• Prepare migration, test plan and back-out plan.• Perform system testing according to test plan after apply the configuration before deploying.• Submit change requests to migrate and replace the old devices with the newly configured ones. • Ensure all the migrated sites in healthy, stability status and users have same access as before the migration.• Update the network diagram for each site by using Microsoft Visio.• Document all actions in accordance with the standard customer policies.

Ottawa, Ontario, Canada

• Monitor a wide variety of information and network systems that include, LAN/WAN systems, routers, switches, firewalls, servers, storage, backup, operating systems and core applications.• Provide network support for large organizations (+600 network devices).• Troubleshoot routing issues (OSPF, EIGRP and BGP).• Perform switch configuration changes (Vlans, Trunk, Access port and port security).• Troubleshoot LAN issues (Vlans, Trunk, Access port, port channel and port security) including but not limited to N3K and N9K.• Configure Fortigate firewall rules according to customer request.• Troubleshoot connectivity issues by running debug and packet sniffer.• Analyze firewall logs to identify issues and suspicious activities and provide traffic information according to customer request.• Perform firewall hardening including locking down (ports, protocols, source and destination IP).• Apply UTM features such as (web filtering, application control, AV, IPS, DPI).• Providing telephone and email support to customers.• Ensure timely response to all incidents, service requests, tasks, outages and performance alerts. Categorize issues for escalation to appropriate technical teams.• Document all actions in accordance with standard company policies and procedures.• Notify customers and third-party service providers of issues, outages and remediation status.• Perform systems testing and operational tasks (installation of patches, network connectivity testing).• Support multiple technical teams in 24 x 7 operational environments with high up time requirements.• Meeting or exceeding customer expectations for incident resolution and change SLAs.

Ottawa, Ontario, Canada

• Review all requests for business required changes.• Ensure that all change request to the client’s infrastructure are assessed, planned, reviewed, approved and implemented in a controlled manner.• Manage and maintain accuracy of all relevant CI information stored in the CMDB.• Approve or deny the RFC (Request for Change).• Evaluate requests to avoid potential scheduling conflicts by identifying the next available open windows.• Ensure proper tracking of the patches for different clients.

Ottawa, Canada Area

• Provided 1st level Support to all CMA (Canadian Medical Association) & related companies employees by answering calls, e-mails, Chat and online inquiries and troubleshooting incidents as required.• Tracked and documented all user interactions and escalated any urgent issues all while following ITIL procedures and best practices with ServiceNow (ticketing system).• Ensured all requests were processed in a timely manner by adhering to SLA’s.• Created a positive client experience and built strong relationships through gathering of data and troubleshooting and ensuring a timely resolution or escalation.• Updated knowledge base articles/processes/procedures as required, user application access, troubleshooting steps, etc.• Performed extensive troubleshooting to resolve PC and application issues and/or provided workarounds.• Provided support on mobile devices such as iPhones.• Submitted Incident Submission and Service Request forms to external vendors.• Updated and maintain internal procedural documentation.• Communicated service enhancement suggestions, process improvement ideas, and vendor partner service concerns.• Identified or assist in root-cause investigation of an issue and escalated as appropriate to other teams.

Iraq

Configured, Managed and Maintained Network Equipment.Implemented Switches Configuration and Managed cables.Installed and configured DHCP Client/Server.

Iraq

Computer desktop and laptop repairs.Gave guidelines to data entry staff and auditing the input, output.Gave training courses to system applications like accountancy warehouse and cashiers Pos.Programmed the warehouse program using MS Access and visual basic.Installed, upgraded MS Windows.Disaster recovery, Backup Management, Reporting and Recovery.

Associate'S Degree, Network And System Administration/Administrator

PROJECTS Willis College Lab (1) CISCO LABs:  Configured Basic Switch & Router Configurations  Routing: Static, Rip, OSPF, EIGRP  Vlan.

Bachelor Of Science (Bsc), Computer Science