Ali Al-Bazzaz ( Ccna , Mcp ) Email & Phone Number

Ottawa, Ontario, Canada

• Unbox, upgrade IOS and re-configure cisco routers (ISR4330, ISR4451, ASR1002) and Riverbed web optimizer (CXA-00780, CXA-00580).
• Review and analyze the router configuration.
• Review routing protocols (OSPF and static routes).
• Work on HSRP, VRF, sub-interfaces, Access-lists, SNMPv3 and Port Channel configuration.
• Perform device hardening to match the customer security policy.
• Configure Vlans, Trunk, Access port and port security.

Ottawa, Ontario, Canada

• Monitor a wide variety of information and network systems that include, LAN/WAN systems, routers, switches, firewalls, servers, storage, backup, operating systems and core applications.
• Provide network support for large organizations (+600 network devices).
• Troubleshoot routing issues (OSPF, EIGRP and BGP).
• Perform switch configuration changes (Vlans, Trunk, Access port and port security).
• Troubleshoot LAN issues (Vlans, Trunk, Access port, port channel and port security) including but not limited to N3K and N9K.
• Configure Fortigate firewall rules according to customer request.

Ottawa, Ontario, Canada

• Review all requests for business required changes.
• Ensure that all change request to the client’s infrastructure are assessed, planned, reviewed, approved and implemented in a controlled manner.
• Manage and maintain accuracy of all relevant CI information stored in the CMDB.
• Approve or deny the RFC (Request for Change).
• Evaluate requests to avoid potential scheduling conflicts by identifying the next available open windows.
• Ensure proper tracking of the patches for different clients.

Ottawa, Canada Area

• Provided 1st level Support to all CMA (Canadian Medical Association) & related companies employees by answering calls, e-mails, Chat and online inquiries and troubleshooting incidents as required.
• Tracked and documented all user interactions and escalated any urgent issues all while following ITIL procedures and best practices with ServiceNow (ticketing system).
• Ensured all requests were processed in a timely manner by adhering to SLA’s.
• Created a positive client experience and built strong relationships through gathering of data and troubleshooting and ensuring a timely resolution or escalation.
• Updated knowledge base articles/processes/procedures as required, user application access, troubleshooting steps, etc.
• Performed extensive troubleshooting to resolve PC and application issues and/or provided workarounds.

Iraq

Configured, Managed and Maintained Network Equipment.Implemented Switches Configuration and Managed cables.Installed and configured DHCP Client/Server.

Iraq

Computer desktop and laptop repairs.Gave guidelines to data entry staff and auditing the input, output.Gave training courses to system applications like accountancy warehouse and cashiers Pos.Programmed the warehouse program using MS Access and visual basic.Installed, upgraded MS Windows.Disaster recovery, Backup Management, Reporting and Recovery.

Associate'S Degree, Network And System Administration/Administrator

PROJECTS Willis College Lab (1) CISCO LABs:  Configured Basic Switch & Router Configurations  Routing: Static, Rip, OSPF, EIGRP  Vlan.

Bachelor Of Science (Bsc), Computer Science