Broadway Media Solutions (Pvt) Ltd ® is one stop media placement and marketing company. We usethe latest industry and media research to help you define your advertising objectives, and ultimatelypinpoint the delivery of your message spot-on to your target market. Using creativity and other techniques in outdoor and indoor media, we can reach your customers in their medium of choice.For our clients we are a reliable partner showing an above-average commitment to provide them with the… Show more Broadway Media Solutions (Pvt) Ltd ® is one stop media placement and marketing company. We usethe latest industry and media research to help you define your advertising objectives, and ultimatelypinpoint the delivery of your message spot-on to your target market. Using creativity and other techniques in outdoor and indoor media, we can reach your customers in their medium of choice.For our clients we are a reliable partner showing an above-average commitment to provide them with the best possible quality of work. Mutual appreciation and trust coin the cooperation with our clients as well as the interaction within our team. We like what we do and long-term planning and sustainability are key to us. Show less

• Evaluate customer end to end Journey related to all touch points (Frontend, Backend, Service Center, Franchise and Retailers)• Investigate all customer complaint which are logged against Mobilink and Outsource Employees• Investigate all fraudulent complaint and give suggestion to higher management for improvement of the services • Validate all customer suggestions and take proper action to facilitate them• Identify training need based on evaluations• Rendering… Show more • Evaluate customer end to end Journey related to all touch points (Frontend, Backend, Service Center, Franchise and Retailers)• Investigate all customer complaint which are logged against Mobilink and Outsource Employees• Investigate all fraudulent complaint and give suggestion to higher management for improvement of the services • Validate all customer suggestions and take proper action to facilitate them• Identify training need based on evaluations• Rendering Spot-Checks/Work-codes Analysis Reports to ensure Proper Monitoring & Process Optimization • Expertise in providing solution to the concern stakeholders• Enhancement of department's effectiveness, efficiency and reputation by exploring opportunities to add value to processes • Extending support to Outsource-Partners in QA-Related concerns by means of coaching, review of Inbound Call Evaluations and calibration sessions• Mentoring of Low-Performers through Personalized coaching sessions and provide positive/constructive feedback to enhance performance• Perform other duties / special tasks as assigned by Management• Ensure all Stake Holder are aware of company policies & procedures and code of conduct• Help NPS team to make process for better customer experience• Suggesting action plans to improve FCR for most common queries/complaints Show less

• Specialized for Jazz Cash product & process development• Played a vital role to automate the customer services• Develop process & call handling changes to enhance customer experience • Specialized trainer for Jazz Cash helpline and backend team • Specialized evaluator of MFS helpline and Backend team • Capturing voice of customers and sharing / escalating the same with higher management

 Cultural of Excellence By Ramiz Allahwala Leadership By Fakhir shah (Schuitema) Basic Customer Service By QAST Basic Customer Service plus By QAST Essential People Management Skills for Managers By Ramiz Allahwala The Art and Science of Self Leadership By Faisal Wahab Awan Driving a High Performance Culture… Show more  Cultural of Excellence By Ramiz Allahwala Leadership By Fakhir shah (Schuitema) Basic Customer Service By QAST Basic Customer Service plus By QAST Essential People Management Skills for Managers By Ramiz Allahwala The Art and Science of Self Leadership By Faisal Wahab Awan Driving a High Performance Culture By Adeel Hassan (Navitus) Sharpen Your People Management Skills By Faisal Wahab Awan Mobilink Experience for Creating a Better Every day By Nadeem Chouhan (Navtius) Power of Positive Thinking By Faisal Wahab Mobilink Experience for a Better Every day By Amir Nazir Emotional Intelligence At Work Place By Faisal Wahab Emotional Intelligence At Work Place By Faisal Wahab Lead to Inspire By Amir Nazir LEAP – Leveraging Every Action for Performance Online Training course Collaboration & Customer Focus (Mindware Simulation) By Kamran Kiyani Show less

• Make new process to enhance internal customer experience• Give training to all stake holders on all new product and CRM• Evaluate the MSP helpline

Manage and provide support in terms of employee performance / documentation / conflict management Manage and handle a team of 15 to 18 CCRs and achieve KPIs for Qualitative & Quantitative targets as assignedConduct one on one coaching/appreciation session periodically with each team member and provide positive/constructive feedback.Initiate and follow up on Performance Improvements Plan of team members and provide effective coaching/guidance during PIP.Keep abreast with the… Show more Manage and provide support in terms of employee performance / documentation / conflict management Manage and handle a team of 15 to 18 CCRs and achieve KPIs for Qualitative & Quantitative targets as assignedConduct one on one coaching/appreciation session periodically with each team member and provide positive/constructive feedback.Initiate and follow up on Performance Improvements Plan of team members and provide effective coaching/guidance during PIP.Keep abreast with the latest information w.r.t the products, policies and procedures for effective customer handlingProvide feedback to the Management on issues and challenges w.r.t the job and suggest solutionsEnsure self and team participation in Team Meetings, Daily Clinics, CTP and other learning forumsPerform other duties / special tasks as assigned by Floor ManagementHandle escalations with resolution and necessary follow-ups & facilitate Floor Management for smooth floor operationsEnsure team is aware of company’s policies & procedures and code of conductEnsure careful handling of all resources provided to the team (headgear etc.)Plan effectively and update leaves in HITS/WFMS within the defined time Show less

• Design job Advertisement• Recruitment, Selection and Tests • Processing/Short Listing of Application for Executive Employment in SNGPL.• Administrative affairs • Interviews / Assessments and Merit Lists / Reports of Recruitment• Data Management of Executive Recruitments• Records / File Maintenance of Recruitment• Conduct Training for Executive • Database Management of Executive Training• Maintain HR website