Data Analyst
Current- Developed and fine-tuned various time series predictive models, including ARIMA, Advanced machine learning methods, and Facebook’s Prophet model, for sales forecasting. Optimized the Prophet model for company-specific.
- Collaborated with the Software Development and Customer Experience (CX) teams to design and enhance dashboards for the AI-based chatbot, improving its monitoring, performance evaluation, user engagement, and overall.
- Collaborated with Cross-Functional Teams such as Call Center, Customer Experience (CX), Quality Assurance (QA), Network Operations Center (NOC), Insurance, Sales, and Marketing to deliver valuable insights by creating.
- Implemented BI Solutions by Deploying ETL processes using SQL stored procedures and designed dynamic dashboards in Power BI and Tableau, to extract valuable insight from initial raw data to assist stakeholders in.
- Utilized SQL, Python, and Power Query for efficient data cleaning and preparation.