Ali Bell, Shrm - Cp Email & Phone Number

• Oversaw a staff of three by providing support and leadership to ensure department success; conduct weekly one-on-ones to provide direction on projects and support career development goals by continuously meeting deadlines.• Directed payroll, benefits administration, compensation, recruiting and onboarding, colleague engagement initiatives and recognition that benefits as many colleagues as possible.• Coached and collaborated with senior leaders on a monthly basis to determine needs and be proactive with department needs.• Re-imagined supervisor performance reviews to include leadership competencies to hold supervisors accountable; created a 4-point comment scale only to provide a focus on wins and areas of opportunities for both colleagues and supervisors. • Increased supervisor effectiveness throughout the Bank from 84.9% in 2023 to 87% in 2024 by implementing several tools and trainings including a monthly leadership series, requiring professional coaching, and procedures for every step of their leadership life cycle. • Provided recommendations to leadership for guided strategic planning and assists with goals and objectives with departments to ensure their success.• Attracted top talent by focusing on the candidate experience; created an interview guide to lead our hiring managers through the interview process while incorporating Predictive Index to focus on behaviors to find the best fit for our culture. • Drove a major health insurance change in 2023 including a new benefit broker, self-funded health insurance through a captive, near-site clinic options, pharmacy cost education; saving the company and our colleagues money.• Implemented job description review cycle bi-annually to ensure our colleagues are provided accurate information about their job responsibilities.• Implemented Skip Level meetings to increase engagement, build rapport and open communication between senior leaders and their indirect reports.

• Oversee a lean staff of three by providing support and leadership to ensure department success; conduct weekly one-on-ones to provide direction on projects and support career development goals by continuously meeting deadlines • Collaborate with and coach supervisors regarding employee relations, provide strategic performance plan and how to navigate conversations, leading to corrective action if necessary• Prepare annual department and employee engagement committee budget to meet company initiatives • Research and execute Equity, Diversity, and Inclusion (EDI) plan and carry out goals through recruiting efforts such as outreach to universities and organizations throughout our communities • Provides recommendations to leadership for guided strategic planning and assists with goals and objectives with departments to ensure their success • Prepare documents for quarterly Compensation Committee and Board of Director meetings including recommendations on company policies and company compensation• Facilitated large compensation changes to the mortgage department, participated in meetings with company attorneys and mortgage team to implement the changes

• Draft and review policies and procedures relating to employment relationships, payroll, position changes to continuously increase efficiency of operations • Create companywide communication during performance review and merit increase time; support supervisors on the performance management process to drive a culture of continuous improvement and growth • Created employee engagement surveys to increase employee engagement, reduce turnover, and implement feedback • Process employee terminations, manage exit interview survey and follow up with employees as needed• Integral role in the successful acquisition of three banks across CCFBank’s footprint; leading new supervisors through the policies, procedures and HRIS platform

Eau Claire, Wisconsin Area

• Prepared Affirmative Action Plan (AAP), Equal Employment Opportunity (EEO), and VETS 4212 reporting to comply with Federal Contractor requirements, present AAP goals and initiatives to the Board of Directors • Processed payrolls for two companies for over 250 employees bi-weekly; ensure employees are paid accordingly including incentive payments and benefit elections• Prepared and facilitated Open enrollment each November, ensuring benefit elections are received by all vendors, administer benefits enrollment for new colleagues and during life events• Responsible for the full recruitment life cycle, worked closely with supervisors to hire the best candidates; conducted orientation for new colleagues covering benefits, payroll and company policies • Managed employee onboarding and collaborated with managers to provide ensure the best possible experience• Completed HR file records retention annually while ensuring compliance with federal laws• Worked with department managers to create position descriptions companywide • Implemented two HRIS’; created training materials for employees and supervisors; conducted training for all employees

Eau Claire, Wisconsin

•Generated agenda for new hire training courses which communicate company policies and procedures, compensation, and benefits; serve as contact for employees if questions arise after initial training period•Optimized recruitment of Interns utilizing local university career fairs and guest-lecture opportunities•Scheduled, conducted, and evaluated potential intern interviews; provided recommendations based on qualifications consistent with job description•Assisted six Financial Advisors and nine Interns with administrative services which include: resolving premium discrepancies, ensuring correct application filing, and serving as initial face-to-face contact for walk-in clients•Collaborated with Managing Director and College Unit Director bi-weekly to discuss the performance of Financial Advisors and implement corrective action plans•Maintained Customer Resource Management (CRM) database containing highly sensitive information in accordance with State and Federal regulations•Enhanced professional development through attendance of company-wide network days and monthly webinars

Eau Claire, Wisconsin Area

•Executed marketing campaigns utilizing social media platforms such as: Facebook, LinkedIn, and Instagram to improve digital presence and connect with the community •Responded to sales inquiries for weddings, group blocks, conference spaces via phone, e-mail, and face-to-face communication•Maintained database of former, current, and potential clients to ensure their needs are met and present solutions to the General Manager to update services offered •Coordinated and facilitated tours of the property presenting a variety of price and layout options for high profile events•Attended local seminars such as: Eau Claire Chamber of Commerce, Chippewa Valley Wedding Professionals, and Visit Eau Claire to network with other professionals to foster strong business-to-business relationships

•Reviewed, generated, and maintained over 50 policies and procedures to uphold top satisfaction rating in the Chippewa Valley•Screened, interviewed, and hired potential staff members; given 100% discretion on all Front Desk new hires•Managed, coached, and oversaw 15 Guest Service Representatives to exceed customer expectations•Executed one-on-one training with all new hires and experienced staff members; conducted performance appraisals after 90 day probationary period and annually thereafter resulting in pay increases, action plans for improvement, or termination of employment•Reviewed, generated, and maintained over 50 policies and procedures to uphold top satisfaction rating in the Chippewa Valley•Collaborated with other department managers at weekly meetings to discuss current hotel events; scheduled and led Front Desk staff meetings to communicate agenda items covered •Created and implemented monthly incentives based on hours worked and revenue captured, to recognize team member’s exemplary achievements and motivate under performing team members to improve•Ensured quality customer service from initial interaction through departure and post-stay; resolving guest concerns raised through Trip Advisor, email, comment cards, and in person to cultivate positive relationships and repeat clientele

•Ensured guests a comfortable and accommodating stay by successfully checking guests in and out, creating, cancelling, modifying reservations, and resolving concerns•Fulfilled high profile, international business guests’ expectations by responding to their requests and concerns •Conducted monthly gift shop inventory and reconciled cash drawers with daily deposits in excess of $200•Confirmed payment was collected for services provided, trained in audit tasks, processing credit cards, and running the audit

Responded to phone requests, handling up to four calls simultaneously; directed calls to specific departments and other store locations Maintained historical database of all calls, emails, customers, and sales associates; consisting of current orders, order history, and requests for pricing Coordinated location of up to 10 sales associates to ensure adequate coverage; utilizing pager system for effective communicationInitiated conversation with customers to properly direct them to the desired department Successfully resolved customer concerns and implemented corrective action to exceed customer satisfaction

Bachelor Of Science (Bs), Human Resource Management And Business Administration

Education record