Ali Chambers Email & Phone Number

Santa Barbara, Ca, Us

Santa Barbara, Ca, Us

Drive product implementation and conversion services for clients, determining operational needs. Ensure effective software deployment through performing data mapping and user training. Act as a Subject Matter Expert (SME), providing direction to software end-users and assist with daily operations. Streamline business processes, identify gaps, and offer recommendations and solutions for client productivity.DELIVERING VALUE ⤵️ Drive rent relief efforts by supporting prominent client with Emergency Rental Assistance (ERA) worth $440M+, simplifying online applications, applicant qualification determination, case management, and complete financial transactions for customers. Lead internal training initiatives by creating standard operating procedures, developing ‘Help Center’ documentation, and collaborating with departmental teams to establish weekly metrics that enhance performance.  Increase client productivity by developing and conducting weekly training webinars. Manage special projects focused on meeting client needs by collaborating with analysts, designers, programmers, sales, and marketing teams, maintaining high-level customer service standards.

Santa Barbara, Ca, Us

Oversaw property management solutions enterprise and managed a significant revenue-generating portfolio, offering solutions to increase efficiency and reduce costs for a global client base of public, private, and nonprofit organizations. Partner with internal stakeholders to amplify measurable results, elevating company-wide productivity. Managed Data Entry Team of 7 to complete invoices and allocation reporting.DELIVERING VALUE ⤵️ Maintained 93%+ recovery for 42 properties over 3 quarters. Generated Return of Interest (ROI) of $50K+ for portfolio and elevated product interaction by training 82+ clients. Transformed invoice processing time, decreasing by 33% through conducting data analysis, influencing operational decisions.  Modernized department-wide training processes by designing client-facing documentation and leveraging client onboarding competencies to train / mentor incoming technical account managers on best practices, thus bolstering productivity and professionalism.

Santa Barbara, Ca, Us

Managed $138M client paying company $700K to manage their portfolio. Delivered continuous support for multi-million dollar clients in the community as well as the regional and corporate level stakeholders. administered projects for clients regarding rectifying issues and special project items; collaborated with supporting departments to drive measurable results. Supervised the Data Entry Team to complete incoming invoices and allocation reporting. DELIVERING VALUE ⤵️◻️ Successfully maintain a +93% recovery for 42 properties. ◻️ Delivered ROI of $50K+ for a portfolio as well as boosted product interaction by training 82+ clients. ◻️ Streamlined training processes by creating client-facing training documents for the department and trained incoming technical account managers on best practices: improved professionalism of consultants through mentorship. ◻️ Slashed invoice processing time by 33% through raw data analysis.

London, England, Gb

Oversaw a portfolio of 250 client accounts pinpointing business opportunities, delivering support, and building long-term relationship development with clients. Facilitated sales and marketing initiatives through data analysis as well as employed data to provide sound suggestions. Created and retained value through quarterly business reviews and continuous strategy consultation. DELIVERING VALUE ⤵️◻️ Worked in concert with VP of Customer Success to manage client road-mapping project. ◻️ Mapped out marketing and sales goals for the year to funnel in 100+ new clients post-sales.

Atlanta, Ga, Us

I gathered and processed rent as well as finalized deposit accounting for vacated apartments. I controlled a multi-million dollar annual budget while governing the needs of 314-unit, a luxury apartment community with an onsite staff of 6+ associates. I partnered with outside vendors during the renovation and turn of apartments. DELIVERING VALUE ⤵️◻️ Preserved an average of 96% occupancy while meeting 1st and 2nd quarterly deposit accounting goals. ◻️ Received promotion to a role for exuding best practices in sales, customer service, and leadership performance. ◻️ Contributed to delivering exemplary customer service to address resident discrepancies while increasing resident retention.

Atlanta, Ga, Us

I utilized sales techniques to arrange tours of the property. I obtained the needed information from prospective residents to qualify residents for a lease. I notified prospective residents of approval and disapproval. I advocated positive resident relations and delivered customer service to address resident needs. DELIVERING VALUE ⤵️◻️ Recognized as Top Leaser companywide in the state of GA. ◻️ Attained Star Sales Club status in 2017 (1 of 5 in the state of GA). ◻️ Acknowledged within Top 20 out of 400+ employees in 2016.◻️ Received recognition on six occasions within a year for excellence in sales. ◻️ Vital member of Leasing Team to be awarded Best Leasing Team in 2016.

Columbus, Oh, Us

Bachelor’S Degree, Sociology

Education record