Answering 80+ e-mails from eBay customers ranging from thank you's to major issues with orders. Ensure all issues are handled quickly and efficiently for customer satisfaction. Take 30+ phone calls processing orders, finding lost/delayed packages, damaged packages, items missing from order. Process claims for all damaged and lost packages with UPS, FEDEX AND USPS. Take care of all fax in orders. Receive daily inventory and send out daily orders. Checking reviews and contacting anyone who left bad feedback to see what we can do to improve and trty to fix the issue. Handle backorders making sure they get shipped out as soon as items come in. Using QuickBooks for weekly and monthly inventory reports.

Received call from potential customers set them up with in home estimate appointments using Salesforce. Confirmed all appointments for next day. Helped sales reps get to appointments on time and get uncovered appointments covered. Set up "rehash" second attempt appointments. Made monthly reports for advertising using excel. Managed the phone room after hours, closed office down and locked up for the night.

Customer Service Representative to 80+ daily telephone inquiries that required problem solving skills to provide customer satisfaction and delivering product knowledge.  Provided daily customer reception and information procurement specialist.  Service department scheduler and customer satisfaction follow-up.  Lead the customer service staff in Chevrolet regional programs to improve to #1 ranking for Onstar notification.

Customer Service Representative to 200+ daily telephone inquiries providing information to adults looking to continue college education.

Called bank customers to offer them new credit cards with better interest and balance transfer rates.   Provided excellent customer service while maintaining strong client relationships and providing high value-added services. Signed up about 6-10 people up a day for new cards. Achieved record for highest number of balance transfers in a single shift.