IT infrastruction changes management and coordination (risk assessment – process management) September 2022 - presentMinistry of cybersecurity of Quebec- Ministère de la Cybersécurité et du Numérique (MCN)• Coordinate, participate, introduce the implementation of technological changes or projects and do risk evaluation.• prepare, organize, convene, manage technological changes • coordinate exchange between committee members to encourage their participation in risk evaluation and discover potential conflicts • Infrastructure and desktop changes risk evaluation• Coordinate different teams• Process management • Monitor changes from the time they are registered until they are fully implemented, and thus ensure that the changes have been carried out in accordance with the initial plan;• reduce risks as much as possible during technological changes.• Identify pilot groups required to implement the changes;• validate tests to be carried out • Send emails to users when changes are introduced by using some templates• Manage our common mailbox• produce reports to management.• Participate in project start-up meetings• analyze changes and estimate impacts caused by their implementation • find information about future deliveries.• Identify and contribute in process improvement opportunities;• recommend new ways of doing things related to the current process;

• Team leader replacement• Infrastructure monitoring• Resource to other support levels• Emergency management and coordination• Fix major incidents• Implement DFI - defender for identity - sensor - gpo for infrastructure security• Exchange administrator 2010, 2016 administrator (mailbox management, public folder management, DAG, EDGE, CAS array, Transport, rules, database troubleshooting, etc.)• Outlook support• Active directory audit• Manage user access, account and group management, security reports, Group Policy• Windows server administrator (WSUS, DNS, DFS, Domain controller update) and troubleshooting• VSphere VmWare administrator (server virtualization)• Management and troubleshooting of GLPI incidents, change requests• CommVault administrator (windows server backup, sql..)• Airwatch administrator (mobile telephony and profiles)• Hitachi administrator (storage system, volume creation)• HpOpenView Administrator

• Manage Exchange servers, mailboxes, distribution lists, rules, mailbox migration, • Manage papercut print servers (console management, installation, connector and printers, configuration)• Management incidents according to priorities in Remedy• Customer service and remote support using SCCM• Communicate with project managers and architects to carry out new projects.• Process and document incidents that first and second level support teams are unable to resolve.• Active directory management, security, troubleshooting proxy issues• Support more than 300 products installed on Ministry workstations (Microsoft Office, Internet Explorer, Network Readers, Antidote, Docvision, Oracle Client, Java Browser, etc.)

• Desktop customer service.• Technical support: Tivoli, Windows server, windows 8, windows xp, Active directory, management, access rights (group policy, users and groups), microsoft office, terminal service, SCCM, SMS, Installation of kits automated, Remote control, incident documentation software, virus detection and cleaning, printer diagnostics, VPN, central MSE/MSI application, Oracle, proxy, firewall, Cisco anyconnect, internet explorer.• Users profil management• Remote support.• Processing incidents.• Work with a team or individually.• Incident priority management.• Verbal and written communication with clients.

• Web programmer.• Design reports in sql and excel report format• Use C#.Net, SQL server, SQL reporting services, SQL queries, SQL procedures, creation of SQL databases, SQL view.• Development of an online payment system• Development of an external quality assurance program for the Toxicology Center.