- Leadership & Supervision: Oversee daily operations of the call center team, ensuring high performance and adherence to company policies and procedures.- Performance Management: Monitor and evaluate team members' performance, providing coaching, feedback, and development opportunities to enhance skills and productivity.- Customer Satisfaction: Ensure exceptional customer service by addressing escalated issues promptly and effectively, aiming to improve overall customer… Show more - Leadership & Supervision: Oversee daily operations of the call center team, ensuring high performance and adherence to company policies and procedures.- Performance Management: Monitor and evaluate team members' performance, providing coaching, feedback, and development opportunities to enhance skills and productivity.- Customer Satisfaction: Ensure exceptional customer service by addressing escalated issues promptly and effectively, aiming to improve overall customer satisfaction.- Data Analysis & Reporting: Analyze call center metrics and prepare regular reports to identify trends, opportunities for improvement, and implement data-driven strategies.- Training & Development: Conduct training sessions for new hires and continuous education for existing staff to ensure up-to-date knowledge of products, services, and best practices. Show less