Oversee daily operations to ensure efficient workflow, high customer satisfaction, and adherence to company policies.Collaborate with the management team to implement strategic initiatives aimed at enhancing store performance and achieving sales targets.Train, mentor, and motivate staff to improve their skills, promote a positive work environment, and foster a customer-centric culture.Analyze sales data, customer feedback, and market trends to identify opportunities for improvement and drive sales growth.Manage inventory control processes, including stock replenishment and visual merchandising standards, to create an inviting and organized shopping experience.Develop and implement promotional strategies to increase foot traffic and boost sales during peak periods.Conduct regular performance evaluations and provide constructive feedback to team members to support their career development.Address and resolve customer inquiries and complaints in a timely and professional manner to maintain a positive store reputation.Monitor store performance metrics, including sales, productivity, and shrinkage, and report findings to senior management with actionable recommendations.

Supervised and trained cashier teams, ensuring adherence to company policies and performance standards.Monitored cashier performance, providing regular feedback and coaching to enhance productivity and customer service.Managed and resolved customer inquiries and issues related to transactions, refunds, and exchanges in a timely manner.Maintained accurate transaction records and analyzed sales reports, cash counts, and cashier performance to identify trends and areas for improvement.Assisted in inventory counts and internal audits to ensure financial accuracy and operational efficiency.Ensured compliance with store policies, financial protocols, and local regulations governing cash handling and customer transactions.

Handled daily cash transactions, ensuring the correct distribution of change and balancing the cash drawer at the beginning and end of each shift.Ensured the cash register was properly stocked with necessary supplies, including receipt paper and currency denominations.Followed all store policies related to cash handling, ensuring compliance with industry regulations and safeguarding against errors.Assisted customers with product information and addressed any concerns they had regarding purchases or returns.Participated in inventory counts to maintain accurate stock levels and identify discrepancies.Assisted in sales activities by providing prompt and courteous service to customers, enhancing the overall shopping experience.

Supported the sales team by preparing performance reports and assisting in setting sales targets during regular team meetings.Maintained accurate and organized sales records, including customer orders and documentation, ensuring quick access and streamlined processes.Processed customer orders and collaborated with the logistics team to ensure timely and accurate deliveries.Addressed customer complaints and worked to provide swift resolutions, fostering long-term client satisfaction.

Utilized persuasive communication skills to market and sell FMCG products to prospective and existing clients.Conducted cost-benefit analyses of both potential and current customers to optimize sales strategies.