• Managing three properties (Nordic Palace &Spa, Nordic Boutique Resort & Nordic Tower). • Managing three properties (Nordic Palace &Spa, Nordic Boutique Resort & Nordic Tower). • In charge of 70 associates, 2 Duty Managers, Sales Manager and Reservation Manager. • Reporting to Cluster General Manager and CEO of Nordic Holding Bahrain.• Create and analyse all properties annual budget and monthly forecast. • Maximize the revenue by cross selling and up-sell the products.• Improve Social Media reviews and Instagram followers by creating Marketing Calendar. • Monitor our STR performance and coordinate with board of directors.• Manage all Online Travel Agents and Channel Manager (STAAH) on daily basis.• Plan all Sales activity and Sales blitz for revenue yielding.• Control all hotel expenses and CAPEX in order to maintain the GOP. • Improve guest satisfaction during his stay and create guest’s contact list.• Target all potential opportunities to maintain RevPAR performance.

• In charge of 130 associates, 6 Duty Managers, 2 Front Desk Managers and 2 HSK Managers.• Reporting to Cluster General Manager.• Preparing the monthly / yearly budget for Rooms Division (FO, HSK & SPA)• In Charge of operating system & Loyalty program for Marriott.• Monitoring the P&L for Rooms Division on monthly basis and eliminating wastage.• Setting the Upsell target on monthly basis (TSA).• Managing the allocation and task sheet for Housekeeping associates.• Training the SPA team for upselling packages and retails. • Managing the Executive Club Lounges operations and Guest Experience Platform (GXP).• Controlling the Elite Loyalty program’s enrolments. • Preparing the Integration plan for Marriott International for Rooms Division.• Conducting weekly training for room’s division associates.• Implementing brand standards for Westin & Le Meridien.• Review daily front office work and activity reports generated by Night Audit.• Recruiting the suitable candidates for Rooms division.• Maximize room’s revenue and occupancy by controlling room’s profitability.• Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Flash report, allowance etc.• Monitoring the guest credit limits and the front office discrepancies. • Dealing with major complaints on social media and closing all the issues.