Instabug provides real-time contextual insights for software engineers and product teams building mobile apps with comprehensive bug reporting, crash reporting, performance monitoring, user's surveys, and feedback.• Manages one of Instabug's core products, which is the Application Performance Monitoring (APM) solution.• Positions Instabug's APM as a market leader with distinct features compared to the main competitor, Google's Firebase.• Develops and executes the annual… Show more Instabug provides real-time contextual insights for software engineers and product teams building mobile apps with comprehensive bug reporting, crash reporting, performance monitoring, user's surveys, and feedback.• Manages one of Instabug's core products, which is the Application Performance Monitoring (APM) solution.• Positions Instabug's APM as a market leader with distinct features compared to the main competitor, Google's Firebase.• Develops and executes the annual product strategy and roadmap through thorough market research and validation processes.• Collaborates with the Engineering Manager to lead 20 Developers spanning Mobile, Backend, Frontend, and QC, and works closely with Product designers, Squad managers, Marketing, Sales, and Account Managers.• Led the research of 2 major projects. The first aimed to discover the product's position in the market and gather customer feedback about their overall experience. The second aimed to educate the internal teams about the product and its usability. Show less

• Investigated and debugged technical issues for 4 international enterprise customers and their +50 developers by working closely with 7 cross-functional teams.• Analyzed and defined customers' feature requests and customizations by reviewing the product's roadmap and discussing the promising requests with the product team.• Created monthly product cycle update notes and guided the customers through the new features by collaborating with the product team to master the newly… Show more • Investigated and debugged technical issues for 4 international enterprise customers and their +50 developers by working closely with 7 cross-functional teams.• Analyzed and defined customers' feature requests and customizations by reviewing the product's roadmap and discussing the promising requests with the product team.• Created monthly product cycle update notes and guided the customers through the new features by collaborating with the product team to master the newly developed features. Show less

• Negotiated 25 startups' discount opportunities and managed to secure a tailored discount for 19 of them by mapping Instabug's features as solutions to their business goals.• Initiated a project that aimed to group the team's database and knowledge, which included building and designing a shared space that documented +50 pages and articles of the team's expertise and processes.• Provided onboarding experience and demo calls for potential customers and up-sell the legacy ones by… Show more • Negotiated 25 startups' discount opportunities and managed to secure a tailored discount for 19 of them by mapping Instabug's features as solutions to their business goals.• Initiated a project that aimed to group the team's database and knowledge, which included building and designing a shared space that documented +50 pages and articles of the team's expertise and processes.• Provided onboarding experience and demo calls for potential customers and up-sell the legacy ones by guiding them through our products and highlighting their strengths against our competitors. Show less

• Led a 5-month project that aimed for network high-risk alarms clearance and managed to reduce the alarms from +11000 to ~3000 by categorizing and prioritizing bulk critical alarms, and was awarded as a Change Maker for this achievement.• Guided and coached +10 engineers on their daily tasks by enhancing their technical skills through trainings and one-to-one meetings, and for this, I was awarded as the Team Dimond.• Conducted +4 technical trainings for +30 engineers and… Show more • Led a 5-month project that aimed for network high-risk alarms clearance and managed to reduce the alarms from +11000 to ~3000 by categorizing and prioritizing bulk critical alarms, and was awarded as a Change Maker for this achievement.• Guided and coached +10 engineers on their daily tasks by enhancing their technical skills through trainings and one-to-one meetings, and for this, I was awarded as the Team Dimond.• Conducted +4 technical trainings for +30 engineers and managers on different Cisco products, which improved the cluster’s understanding of the daily used tools. Show less

• Delivered a dedicated customer training for +15 colleagues and managers on Cisco's ISE product, which boosted the team's knowledge about the product.• Ranked as the top performer in my first 6 months in competition with 4 teams that have +30 engineers, in which I was awarded as The Rising Star.• Distributed daily tasks and queue tickets among 8 engineers after 3 months of working there.

• Trained on AIX (An IBM-based operating system) technicalities.• Instructed with the company's history and its different market approaches.• Training also included informative sessions about servers, embedded systems, computer networks, and soft skill improvements (Time management, presentation skills... etc.).

• Trained on the basics of computer network operations and technicalities through sessions and back seating.• Acknowledged the main idea of the project management department.• Training also included informative sessions about cloud computing, CCNA, and soft skill improvements (Presentation skills, communication skills... etc.).