Ali Eldardiri Email & Phone Number

Doha, Qatar

• Incident Management: Conducts initial troubleshooting, problem analysis, and isolation of network and system events following NOC incident management guidelines.
• Tier 1 Backend Support: Provides Tier 1 backend troubleshooting and support for all teams, engineers, and systems, ensuring quality, timely, and accurate end-to-end issue resolution via phone, email, and documentation.
• Ticket Management: Accurately enters data into the trouble ticketing system to document problems, diagnostic results, and product correlations, while managing and escalating incidents as necessary.
• Change and Incident Handling: Creates and follows up on change requests, incidents, break-fixes, events, and alerts, performing scheduled activities within SLA requirements and ensuring all alerts create tickets in.
• Infrastructure Monitoring: Monitors a wide range of infrastructure services, including telecommunications circuits, LAN/WAN networks, routers, switches, firewalls, load balancers, servers, storage, backups, and core.
• Maintenance Oversight: Tracks and analyzes scheduled network maintenance activities, ensuring consistency with approved times and minimal impact on customers.

Khartoum, Sudan

• Ensure service availability and boost productivity, promptly addressing any concerns with the IMS Manager.
• Manage and maintain management and audit tools, including ADAudit Plus, DataSecurity Plus, AD Manager, and Exchange Reporter.
• Identify, propose, and implement improved work methods and organizational processes to enhance efficiency. Effectively represent IT in meetings and forums, including BIA IT, Audit, and Risk Register discussions.
• Enforce compliance with SDM/ITSM/OWS change and incident management policies, processes, Availability Performance, and vendor tracking sheets among managed teams.
• Oversee software license management, including new licenses and renewals for OS servers and tools. Delegate tasks to team members and closely monitor progress to ensure timely completion.
• Collaborate with all Infrastructure Team Leaders to address infrastructure-related issues.

Khartoum, Sudan

End User Support Specialist responsible for providing end users with technical assistance andsupport related to computer systems, hardware, or software. Service Desk Specialist alsoresponds to queries, runs diagnostic programs, isolates problem, and determines and implementssolution.

Khartoum, Sudan

maintains the computer networks of all types of organisations, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise.

Khartoum, Sudan

providing technical assistance and support related to computer systems, hardware, and software. They are responsible for answering queries and addressing system and user issues in a timely and professional manner.

Khartoum, Sudan

Business Support Engineer responsible for providing end users with technical assistance andsupport related to computer systems, hardware, or software. Service Desk Specialist alsoresponds to queries, runs diagnostic programs, isolates problem, and determines and implementssolution.

Khartoum, Sudan

Managing large amounts of inbound and outbound calls in a timely manner. Following call center “scripts” when handling different topics. Identifying customers' needs, clarify information, research every issue and providing solutions.

Khartoum, Sudan

the technical experts responsible for setting up computer networks, maintaining them, and offering technical support to users where necessary. On the hardware side of things, they perform hands-on installation and maintenance tasks on network components such as routers, switches and cables.

Bachelor'S Degree, Information Technology, Good

I successfully completed four years of studying information technology and obtained a good degree in information technology with honors.

Diploma Of Education, Telecommunications Technologies, Good

Activities and Societies: Optical Fiber Technology Power Systems SDH Radio Systems IP Technology Mobile Communications NGN