• Deal with all walk-in customers’ needs promptly, and provide full information and advice.• Provide excellent customer service for cash clients as per Aramex CS standards and ensure outletcustomer satisfaction.• Attending to cash customers and fulfill their requirements, solve their problems, follow up their casesand update them.• Promote Aramex campaigns for customers.• Develop customized services to meet customers’ needs and requirements.• Present the best solutions to the customer.• Handle SRN for outbound team.• Handle all cash customers requesting various Aramex products• Process and prepare cash shipments for shipping• Handle all outstanding reports and close the related cases on daily basis• Close pending cases on a timely manner.• Adhere to company HSSE, compliance and sustainability corporate policies.• Ensure timely resolution of customer complains to retain customers.• Contribute to meeting the annual/quarterly cash targets

• Develop and maintain an effective relationship with customers• Ensure best sales practices to meet customer needs and expectations to capitalize on growth• Making an excellent sales calls to attract new customers• Making a Visits to companies and facilities for a meeting with the new customers and Promote Deltaservices Meet visitation targets.• Explain and clarify the terms of the insurance policy to reach full trust between the customer and thecompany• Follow up with the customer to ensure the purchase of the insurance policy

• Develop strong, long-term relationships with suppliers, fostering trust and loyalty.• Collaborate with the Accounts & Client Servicing team to develop and implement strategic salesplans.• Meet and exceed sales targets by closing new deals• Stay updated on industry trends, market conditions, and competitors.• Communicate client feedback to the relevant teams to enhance our offerings.• Work closely with internal teams to ensure seamless workflow.• Provide regular performance reviews, market insights, and performance reports• Work on upgrading the accounts based on their available inventory & marketing budget• Create daily, weekly, and monthly trackers to report on team activities• Create detailed event plans, including budgeting, logistics, and risk management.• Develop and manage event timelines and schedules.• Research and select suitable venues for conferences• Negotiate contracts and manage vendor relationships to ensure quality service delivery.• Ensure all attendees receive necessary information regarding the event.