Ali Farahani Email & Phone Number

• Installing, configuring, and repairing desktops, laptops, printers, and other peripherals• Upgrading hardware components to improve system performance• Installing and updating operating systems and applications• Troubleshooting software issues, including compatibility and performance problems• Assisting with network setup and troubleshooting (LAN, Wi-Fi, routers, switches)• Diagnosing connectivity problems and ensuring network security compliance• Resolving technical… Show more • Installing, configuring, and repairing desktops, laptops, printers, and other peripherals• Upgrading hardware components to improve system performance• Installing and updating operating systems and applications• Troubleshooting software issues, including compatibility and performance problems• Assisting with network setup and troubleshooting (LAN, Wi-Fi, routers, switches)• Diagnosing connectivity problems and ensuring network security compliance• Resolving technical issues reported by end-users via tickets, phone, email or in person• Monitoring system performance, ensuring uptime, and performing preventive maintenance• Managing backups and recovery processes• Maintaining records of repairs, configurations, and system changes• Creating user guides and technical manuals for end-users• Managing inventory for IT equipment, ensuring proper tracking and deployment Show less

• Installed, configured, and troubleshooted routers and VOIP connections• Conducted on-site troubleshooting, repairs, and maintenance for seamless communication services• Ensured optimal functioning of fiber optic systems, including installation and repair• Managed inventory, documented service reports, and prioritized safety compliance• Provided technical support, trained team members, and maintained positive client relationships

• Completed precise network and camera cabling installations• Expertly installed necessary outlets and performed concealed cable runs• Conducted testing, troubleshooting, and activation of network and camera cables

Toronto, Ontario, Canada

• Maintained and troubleshooted school computer labs• Installed and resolved issues with printers and projectors• Worked with Head of IT to plan upcoming projects• Provided remote and desk side support to school staff and students• Provided hardware and software support to school staff

Ontario College Graduate Certificate, Cloud Computing Technologies

• Pursuing in-depth knowledge in Microsoft 365 Enterprise Administration, Microsoft Azure Administration, AWS Administration, Windows.

Advanced Diploma, Computer Systems Technology

• Developed expertise in ITIL Foundation, WLAN Administration, Broadband and Data Communications, IP Telephony and Streaming Services.

Diploma, Computer Systems Technician

• Identified, analyzed, developed, implemented, verified and documented the requirements for a computing environment • Contributed.