Ali Farhat Email and Phone Number

• Founded a remote talent outsourcing company (supportoad.com), offering tailored services to businesses in need of operational efficiency and affordability.• Successfully onboarded CloudSystems as a client, providing customer support services during the company's brief operational period.• Recruited and managed a small team of four employees to support client operations and internal workflows.• Halted operations due to unforeseen challenges caused by the war in Lebanon, where the company was based.

• Improved standard operating procedures, resulting in a 60% increase in team efficiency and creating a seamless, user-friendly enrollment process for customers.• Directed the training of brand ambassadors, conducting educational seminars to enhance customer acquisition and facilitate successful ACP enrollments. That boosted customer acquisition rates by 25%.• Spearheaded the management of the Affordable Connectivity Program (ACP) across all states within Andrena’s network. Doubled the number of customers enrolled in ACP with Andrena during my tenure.• Answered hundreds of inquiries about the ACP program and ensured compliance with FCC regulations and other relevant laws, maintaining a 100% compliance record.

• Spearheaded fleet operations across 14 markets in the US and Canada, ensuring optimal vehicle supply, quality, and compliance for a fleet of over 300 Avis-owned vehicles.• Increased vehicle availability by more than 25% during tenure, expanding market portfolio from 5 to 14, resulting in $7.5MM annual Avis lease fee increase.• Led initiatives to procure consumable products from international vendors, slashing costs by 66%.• Orchestrated a team of 18 field workers to maintain consistent local operations, establishing standardized onboarding processes to ensure top-tier service quality.

• Achieved consistent revenue targets by aligning supply schedules with forecasted demand, maintaining a high fulfillment rate (97%+) across four deployments.• Appointed to lead the COVID response task force for NYC operations, overseeing the procurement, distribution, and monitoring of safety supplies.• Managed driver partner acquisition, logistics, and payroll adjustments for a workforce of 80 drivers.

• Collaborate with partner cities globally to facilitate TaaS/SaaS launches.• Conduct comprehensive training for new hires to meet business objectives.• Support talent acquisition efforts and provide on-the-ground operational assistance in various cities.

• Handled and interpreted calls, in various domains, including medical, financial, educational, law, and emergency services.• Conducted document reviewing and subtitling tasks for over 20+ firms.