Ali Farouk Email & Phone Number

Egypt

Cairo, Egypt

• Duties and responsibilities include but are not limited to the following:
• Develop and maintain software solutions by studying information needs, system flows, datausage, work processes, and investigating problems and areas for modification.
• Test software products to ensure strong functionality and optimization in controlled and in realsituations.
• Code debugging and tracing to optimize performance.
• Write and maintain technical documentation on program development, logic, coding, testing,changes, and corrections.
• Stay up to date on changing technologies, new tools, computer languages, and newapplications to develop internal workflows.

Doki, Egypt

Understand the technical complexities of systems integration, their underlying technologies and the latest technical tools.Operate at different levels of abstraction from high level strategic planning to tactical project management of prioritization, creating schedules, milestones and deliverables.Gather requirements and break them down into the technical.

Doki, Egypt

Implementing Google Cloud toolsPerforming Migration from different Platforms (Microsoft Exchange, O365, Godaddy, Lotus notes..etc) using different migration tools (Cloud Migration tools, GSMME, GSMMO..etc)Configuring mail routing (dual, split.. etc).Designing Implementation and migration planFollowing Google updates regarding Admin Console and G suite.

3rd Settlement – New Cairo, Egypt

• Assess infrastructure on a regular basis to ensure it continues to meet necessary demands
• Manage daily operations of the IT department
• Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction
• Coordinate the needs of in-house IT experts and remote employees.
• Protect customer data from outside infiltration through encryption, secure data storage and other necessary means
• Assist with the installation of new hardware and software and help train employees on its use

6, Block 1314 Industry Zone El Obour. Obour City Obour

• Basic troubleshooting of desktop related applications and providing support through taking calls and handling emails received on mailbox.
• Acting as a Single Point Of Contact with all IT Teams (SPOC)
• Install, upgrade, support and troubleshoot windows and Microsoft Office and any other authorized desktop applications.
• Install, upgrade, support and troubleshoot for printers and scanners
• Install, upgrade, support and troubleshoot Server and Applications of the company that meets business needs like ( Cashier, Runner, Dispatcher, Intelligent Back Office, Inventory )
• Technical Support is provided through phone calls, emails & web chat.

Smart Village

• Basic troubleshooting of desktop related applications and providing 1st level support through taking calls and handling emails received on SD mailbox.
• Acting as a Single Point Of Contact with all IT Teams (SPOC)
• Install, upgrade, support and troubleshoot windows and Microsoft Office and any other authorized desktop applications.
• Install, upgrade, support and troubleshoot for printers and scanners
• Level 1 remote support for different programs that meets business needs like Cisco jabber, Cisco any connect, MS LYNC, Symantec, Citrix, RSA. Enterprise Vault
• Responsible for resolving or escalating customer reported Incidents and Service Requests