Energetic and reliable Customer Success Manger with 19+ years of experience in helping business clients with medical imaging equipment set up. Excellent understanding of the medical imaging and radiology needs of clients and the offerings of competitive players in the market, proven stakeholder management in providing equipment & application support, training and maintenance. Contributed to client’s success and achieved 99% customer satisfaction by continuously capturing the voice of customer and promptly responding with solutions. Highly regarded for developing and maintaining effective relationships through efficient and timely communication. Took initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.