Ali Hasan Email & Phone Number

Essen, NRW, DE

Essen, Nordrhein-Westfalen, Deutschland

• Develop and implement transport and logistics strategies
• Oversee daily operations of transport and logistics departments
• Optimize supply chain processes to improve efficiency
• Manage and negotiate contracts with carriers and logistics providers
• Ensure compliance with transportation regulations and safety standards
• Lead cross-functional teams to achieve operational goals

Essen, Nordrhein-Westfalen, Deutschland

• Manage a team of customer service representatives to ensure that all customer complaints are resolved efficiently and effectively.
• Develop and implement processes and procedures to handle customer complaints in a timely and consistent manner.
• Analyze customer feedback and complaints to identify trends and areas for improvement, and develop action plans to address them.
• Collaborate with other departments, such as Operations and Sales, to ensure that customer complaints are resolved to the customer's satisfaction and that corrective actions are taken where necessary.
• Provide regular reports to senior management on the performance of the Complaints Department, including customer satisfaction levels and key performance indicators.
• Coach and mentor team members to improve their performance and help them grow in their roles.

Duisburg, Nordrhein-Westfalen

• Coordinate daily operations of the Tank Truck division, including scheduling and dispatching of drivers and equipment.
• Monitor and track fleet utilization and performance to ensure timely and efficient delivery of customer orders.
• Collaborate with sales and customer service teams to ensure that customer needs are met and that service levels are maintained.
• Manage driver and equipment schedules to maximize utilization and minimize downtime.
• Ensure compliance with all relevant regulations and company policies, including safety, environmental, and security protocols.
• Develop and implement processes and procedures to improve operational efficiency and effectiveness.

Bachelor Of Arts - Ba, Business Administration, Procurement And Logistics

Kaufmännisches Berufskolleg Walther Rathenau Duisburg, Logistics, Materials And Supply Chain Management