- Secured and allocated over $400,000 in crowdfunded donations through social media marketing campaigns for various humanitarian issues.- Maintained and analyzed data from 6,000 contributors with spreadsheets to optimize engagement strategies, boosting financial support.- Led 8 large-scale humanitarian initiatives, utilizing data-driven insights using Excel to track project impact and ensure transparent fund distribution across underserved regions.

- Assisted 2,300+ customer issues regarding iOS, iPadOS, and watchOS products & accessories.- Provided technical support and issue resolution for Apple products, achieving ~90% customer satisfaction (CSAT) by analyzing technical issues efficiently.- Conducted root-cause analysis of recurring technical issues, identified patterns, and suggested workflow improvements to enhance the team’s response times and customer experience.- Leveraged data and insights from customer interactions to optimize troubleshooting methods which improved first-contact resolution by ~30% using proprietary systems and applications.

Consultant for La Jolla Logic; a San Diego-based corporation with cybersecurity expertise, bringing military-grade cybersecurity. Specializing in military-grade network security, machine learning, AI, IT risk management consulting, and cybersecurity systems engineering.- Proposed improvements to La Jolla Logic’s training tracking system by implementing Power Automate, reducing manual data entry hours by 64% and increasing ROI to 292%.- Conducted cost-benefit analysis, cutting annual costs from $3,574 to $1,277 and enabling real-time data sharing across departments.