Work on IRS (Internal Revenue Service) Project.Primary responsibility to gather information and prepare reports for management on various processes and systems performanceProduce regular and adhoc operational reports as well as Executive level dashboardsWork with project managers and lead engineers in analyzing business processes, conducting gap analysis and ensuring smooth delivery of servicesReview and edit requirements for specific business processes and recommendations related to proposed solutionsConduct data pulls to validate operations are working properlyPrepare presentations and status reports as directed by the project managerAssist in the facilitation of team meetings and maintain meticulous meeting minutesProficient in the use of Rational Tool Suite (DOORS, RQM/CLM) for tracking requirements, testing efforts. i.e. unit and integration testing, smoke testing and functional testing, as well as conducted performance evaluations during Sprint test executionsProficient in using productivity tools, i.e. SecureFX (CRT), & SOAP-UI.

• Work on eAuth, eA3, IRS2Go, applications, which is part of the IRS (Internal Revenue Service) .GOV • Working on 8 different testing environments including a development environment.• Attended daily scrum meetings early in the morning with the developers and architects to report on what was done the day before, and what was to be done that day and report any impediments. • Participate in the Sprint Planning Meeting before the start of a new sprint to discuss what can • accomplished in it. • Early identification and communication of risks related to assigned Projects. • Used JIRA/CLM/QM to track, report, and manage defects throughout the test cycle and attended Defect Status • Meeting on daily basis during the testing cycle. • Report testing progress at the end of every sprint in the Sprint Review Meeting. • Executed functional and regression tests for various modules of the application in multiple browsers. • Communicate with the project team including project managers, product owners, developers, testing team, and other Steak-holders. • Work closely with developers, business stakeholders and act as an integral part of the software development team using iterative development process. • Conduct usability test to assess user characteristics, requirements, needs, goals, and opportunities, and make recommendations to improve design and functionality. • Effectively communicate research to assess user characteristics, requirements, needs, goals, and opportunities. • Research user needs as well as potential system enhancements. • Communicates findings via written reports and oral presentations. • Performed activities like writing Test Plan, Test Cases and executing Test Cases. • Create strategy, organizational model and concept for operations conducting enterprise User Experience.

As a Salesforce Business Analyst, I specialize in improving business processes and efficiency within the Salesforce ecosystem. My role involves eliciting, documenting, and analyzing requirements related to business challenges, and then producing data-driven solutions. Here are the key aspects of my role:Responsibilities:Needs Analysis: I assess business needs and requirements by engaging with stakeholders.Elicitation: I ask targeted questions to understand project goals and clarify stakeholder objectives.Requirements Documentation: I meticulously document requirements in a clear and concise manner.Data-Driven Solutions: I analyze information and propose solutions based on data insights.Communication Bridge: I serve as the interpreter between IT and business stakeholders, ensuring effective collaboration.Required Skills:Soft Skills:Needs analysisEliciting requirementsBusiness case definitionRequirements reviewFlow and process diagrammingWireframingBusiness data analyticsProblem solvingSalesforce Technical Skills:AppExchangeAutomationCollaborationData managementReports and dashboardsCRM platformSales and marketingKey Activities:Communication: I created an open environment for conversations and ensure effective communication.Elicitation: I asked questions to understand project goals and set the foundation for the project.Requirements Documentation: I record learned information clearly and concisely.Information Analysis: I dive into data insights to identify how to achieve business goals.

• Facilitate scrum meetings and team collaboration without coercion - assigning/dictating work, removing project impediments to completion, and allowing the team to achieve sprint goals.• Provided project team and organizational leadership by efficiently managing the daily stand-up meetings, spring planning, and grooming sessions with local and distributed teams to track sprint stories and align road maps to project tasks.• Contribute to Business Analysis duties and work with Project Management and Product Owner to capture requirements. • Gather requirements, defined scopes, allocated resources, and established schedules meeting or exceeding project demands.• Provide guidance on Agile scrum processes and methodologies to highly effective teams with goals of improving quality and productivity.• Contribute to training students on Agile Scrum duties including daily-standup, sprint planning, sprint retrospective, and sprint review/demo meetings. • Contribute to training students on backlog refinement and following best agile practices.• Perform Functional, Regression for UAT (User Acceptance Testing), and Integration testing with Positive and Negative Scenarios on Various different browsers. • Analyze User stories and create Test Scenarios and Test Cases.• Perform activities like writing Test plans, Test Cases, and executing Test Cases.• Analyze test results and created detailed defect reports. • Participate in the team for User Acceptance Testing (UAT).• Perform all types of Black box testing including Positive and Negative Testing.• Perform Smoke Testing manually.• Participate in the project meetings.• Perform Mobile Testing of multiple web properties.• Perform compatibility testing on IOS and Android devices.• Work with team to meet all project timelines and deadlines.• Assist the company and team in producing a high-quality Student portal applications.

• Arranged and managed the regional training of 150+ sales specialist on LG products.• Train, educate, and motivate appropriate store personnel on product features, customer benefits and overall value proposition.• Influence District and Store leaders to support share increase and sell-out strategies within their assigned territory locations.• Execute action plans at territory and store levels with focus on driving increased sales, market share, store mind share, and sell-out performance.• Develop and maintain strong relationships with client field leadership and retailer field leadership and associates within assigned territory.• Ensure sales, market and competitive information are recorded and submitted after each retailer visit through The MarketSource Reporting Tool.• Consistent follow-up ensuring goals are achieved or actions plans are formulated as opportunities arise. • Collecte and communicate market intelligence, best practices, customer feedback and market competition in assigned geography and vertical.• Provide internal and external customers with exceptional service.• Respond to retailer issues and concerns in a timely manner.• Connect with local retail partner stores, field and district management to identify regional training opportunities. Deliver associate training within assigned territory.• Facilitate resolution of issues.• Support strategic initiatives and marketing programs.• Understand unique characteristics of assigned industry and competitive challenges.• Meet / exceed brand visual presence objectives by maintaining the physical presentation of display models in assigned retail locations.• Ensure all signage or point of purchase materials are in place and the product is properly priced.

• Participated in meetings with application owners and clients to identify their requirements and document them as business requirements. • Worked on multiple projects at one given time to ensure the product accuracy.• Created User Stories that can be used by the developers and Testers. • Collaborate with the development team in Agile Scrum environment to design, implement, and maintain a solution through the SDLC.• Worked with the Project manager and development lead to create test plans, test scenarios, test cases, and test steps. • Created and Maintained Requirement Trackability matrix (RTM). • Created test data to be able to use in testing life cycle. • Reported bugs and worked with development to complete bug life cycle. • Created and executed regression test cases and provided test steps to Developers to created Automated Regression Tests. • Facilitated Meetings with stakeholders to ensure development in meeting criteria and providing product as promised.

Total Parco (TP), a 50-50 joint venture of Total and Parco, has attained a status of 3rd largest OMC in the country sequel to the recent acquisition of Chevron Pakistan. Although the acquisition of Chevron has doubled the size of the company with two separate entities TPPL & TPML• Managed a team of (5) supply professionals to fulfill orders for retail sites & customers on a daily basis.• Planned and execute customer orders efficiently on daily basis with zero variance.• Worked in warehouse with supply team to manage the Inventory.• Generated partner exchange purchase orders for loan / borrow and product swap transactions in SAP.• Assisted the import teams for the reconciliation of demurrages claims for the import parcels.• Handled 100+ customer invoices daily using SAP ERP.• Managed daily inventory from several supply points, averaging about 15,000 kl monthly.• Oversaw transportation fleets of 6 contractors, roughly 5,500 kl monthly, to ensure fulfillment of orders of supply points and retail sites.• Planned and implemented primary (supply point to supply point) and secondary (supply point to retail site) transportation routes throughout the mid-country.• Reconciled physical & system stocks daily with all supply locations to ensure zero variance using SAP ERP 6.0.• Investigated and implemented strategies to resolve any reconciliation discrepancies from supply points to delivery points.• Analyzed and shared different reports on daily, monthly & quarterly basis for operations & logistics meetings and to take appropriate timely decisions.

• Created a product movement plan (PMP) based on various data to check and avoid theft in transportation of product.• Handled fuel shortages of 600-700 retail sites and 50–60 IBPs (consumer) for payments on monthly basis.• Calculated inter-depot shortage (supply point – supply point) and claims of various sites (supply point – retail sites) arrives due to transportation of product.• Checked and managed reporting of tanker departure and arrival to avoid theft during transportation via crystal ball tool.• Managed freight billing of 6 contractors by using SAP ERP, transportation of product from business to business and business to consumer & retail sites.• Prepared the final monthly reconciliation reports between contractors and the company to pay the shortage amount on specifically designed excel sheet with formula.• Analyzed claim shortage quarterly and advised solutions for discrepancies to manager.

Barclays is a British multinational banking and financial services company headquartered in London with operations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards.• Generated deposit leads for sales teams by using personal contacts and making cold calls to business individuals and organizations to achieve targets almost 8 million per month.• Promoted various bank products such as life insurance and convince customers by visiting door to door

- Account opening- Customer service- Documents handling- Clearing Department

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