Ali Hatoum Email & Phone Number

Ooredoo Tower

Kuwait

Kuwait

Supporting sales team in driving revenue and overall increasing sales, responsibilities included networking and systems consultancy, pre/post sales, tele-sales support, product management, large network designs and assisting customers in ways properly meet their business needs with the latest in the market.- Provide high-level and detailed consultative solutions, technical and sales support for major account opportunities.- Developing best practices in sales approaches and technical execution.- Developing strategies to deliver real business benefits to clients by adopting the proposedsolutions.- Creating opportunities and supporting the sales team to close deals.- Coach and mentor other system engineers on best practices, as well as knowledge sharing for internal team.- Keeping up-to-date with developments, researching new technologies and business trends in the market.- Provide technical leadership to support engineering team.- Xontel product management for developing the product to meet all market requirenment (Xontel call center and Xontel Interprise PBX & Gateways).

Kuwait

• Played a key role in the setup and establishment of Voice Wholesale division.• Responsible for supervising staff providing basic customer support and troubleshooting related issues for the Xontel Products and Solutions.• Responsible for preparing and writing hosting quotations and proposals to the customers.• Lead the projects of all GulfGate VOIP (hosted and cloud) projects.• Xontel Product Manager for all Xontel Products and Solutios.

- played a key role in production for XonTel family products for ip phones and pbx hardware and soft switch.- Planning and Designing of Enterprise VOIP solutions.- Auditing and maintenance of Network entities.- Troubleshooting and configuration of VoIP links.- Call flow management. Static and Dynamic Routing,Pooling and QoS allocation.- Improvement of network KPIs and resolving network issues.- Hands on experience on VPS and freeswitch.- Protocol level trouble shooting of voice links including both SIP and H.323 protocols- Installation, Configuration, Support of Asterisk base servers.Making IVR diagram, Dialplan Architecture Designing, Installing , configuration and testing of asterisk base application.- Integration with Vtiger CRM with calling module.- Responsible for monitoring & troubleshooting of VOIP calls. Analysis of the Dial-plan and Routing operations.- Perform end to end Testing in order to receive and investigate faults related to routing and traffic management.- To perform route change in term’s of cost and connectivity.- To interact with client in order to configure softphone, VOIP network and Voip Audio code and various technical issue.- To keep track of complaint’s and solution’s provided.- To be the main point of Customer contact for all Customer network/voice operational issue.First and Second Level escalation contact for routing operations issue.- To have overall responsibility for the Quality of Service provided to customer networks after implementation (measured against Service Level Agreements)

Kuwait

-Design, Installation, configuration, and technical support.-engineering for VOIP systems including large scale VOIP systems, IP PBX and SIP based Access Gateways.-Project coordination for implementing VOIP projects.-GULFSIP VoIP network monitoring, expansion and performance reporting.Achievements:-Upgrading GULFSIP System Capacity using OpenSIPs SIP Server platform, to be able to handle more than 100,000 Users with 3500 concurrent calls as 1st phase, then it will be upgraded to 1000,000 users and more…-Developing the openSIPS SIP server to reach gulfsip requirement and our customers.-Design, installation of VoIP Telephony projects for small and medium size IP PBX Systems implementation for multiple branches companies.-Preparing Performance Reports for GULFSIP VoIP network, with all KPI (Key Performance Index) measurements.-Design, Installation, configuration, and technical support engineering for billing system to achieve large number of customer bills (prepaid and post-paid).-Design the Billing system based on three important parts: admin and user web interface fetching information from DB, IVR to control many process like charging client account with money and inquiry for client balance, Linux diamond to receive RADIUS packets from sip server to work as AAA interface.

Kuwait

Key Profile: -Design, Installation, configuration, and technical support engineering for VOIP systems including large scale VOIP systems, IP PBX and SIP based Access Gateways.-Project coordination for implementing Wireless and VOIP projects.Achievements:-Design, installation, configuration, and technical support engineering of Large Scale SIP based VoIP telecommunication system for GULFSIP Internet Telephony Service Provider using Brekeke PBXs and RADIUS CAT Billing System.-Preparation for GULFSIP System Capacity Expansion project using OpenSIPs VOIP systems, to be able to handle more users and concurrent calls.-Design, installation of many projects for small and medium size IP PBX implementation for multiple branches companies, using Elastix, Planet and Yaster PBX based on Asterisk.Installation and configuration of VoIP solution for PSTN analog lines transmission over IP (wireless or Internet networks) using analog to VoIP (SIP) Access Gateways.-Design, installation and configuration of GULFSIP Call Center telephony System which used by company branches in Kuwait, Egypt and Bahrain to receive phone calls from customers.PSTN and GSM Access Gateways and Elastix IP PBX softs witch with IVR and recording systems, with ability of receiving phone calls from more than 40 countries through DIDs (Direct Inbound Dialing Service).

Kuwait

Key profile:• Surveying, design, Installation, configuration and technical support engineering for wireless indoor/outdoor systems including Link budget estimation and path studying using Link estimation and Earth geography programs and antenna alignments and RF power measurements and tuning up. Achievements:• Design, installation, and configuration of outdoor wireless link using unlicensed frequency 5.8GHz MOTOROLA PTP bridge for E1 transmission over wireless (TDM over IP) with Link Data Rate of 20Mbps and more.• Design, installation, and configuration of Indoor wireless System with Hotspot System, and outdoor wireless Data networks to connect branches LAN networks using unlicensed frequency bands 5.8GHz and 2.4GHz AirLive Bridges, for Data, Video (Surveillance Cameras) and Voice (VoIP Telephony) exchanging. • Many wireless link in MENA ABEDALLAH to provide the data and the internet from KEMS which is an ISP here in Kuwait.• Many long Distance wireless link in Kuwait which we use MOTOROLA devices to provide high data rate.• Covering all Khiran Resort which has 260 chalet and 2000 square meter area, the project was a combination from 2.4 and 5.8 frequencies, and has strong billing system to make AAA for the internet users in the resort.• Fixing IP camera in many projects with making the required study to find out the best location for the fixed cameras.