Ali Husain Email and Phone Number

• Spearheaded strategic business planning, facility operations, sales, and staffing goals for HealthFitness, resulting in a 70% membership growth from 2021-2022.• Recruited, trained, and mentored managers and staff to ensure an optimum customer experience and satisfaction.• Achieved a 63% membership growth from 2022-2023 and ongoing 37% membership growth in 2024.

Responsible for ensuring appropriate procedures for all residential and consumer servicing functions in compliance with all applicable regulations and laws. Understand and support servicing functions including: collections process including early intervention, default, loss mitigation, bankruptcy and foreclosure; processing payments; issuing accurate notices including default notifications, and right to modification; claim monitoring and audit; invoice processing and general ledger control… Show more Responsible for ensuring appropriate procedures for all residential and consumer servicing functions in compliance with all applicable regulations and laws. Understand and support servicing functions including: collections process including early intervention, default, loss mitigation, bankruptcy and foreclosure; processing payments; issuing accurate notices including default notifications, and right to modification; claim monitoring and audit; invoice processing and general ledger control and reconciliation; customer inquiries and requests; credit correction requests and analysis; collection call auditing; escalated customer issues including working with the complaint department and/or legal toward resolution; maintenance to customer, account, or transactional records; maintaining collection loan files.Organize and manage the execution of all residential loss mitigation servicing functions to help facilitate customers with home retention options including: standard forbearance, legal forbearance or temporary reduced forbearance through collection of financial documentation, preparation of worksheets, communication with attorneys and law firms in the formulation and execution of contracts; follow-up with customers to ensure success and determining if a loan modification or repayment plan is applicable.Oversee Recovery process including severely delinquent and charged off accounts for reasonableness of recovery and assignment to attorney when applicable. Assist with customer inquiries and requests through all means including the internal service request ticketing system to ensure prompt response and follow through; research and customer contact, gathering documents and coordinating and responding to all requests for information and notices of error to ensure compliance.Monitoring and analyzing new regulations in regards to state and federal compliance of collection and loss mitigation procedures. Show less

In this role, I spearheaded strategic business planning, facility operations, sales, and staffing goals for four area fitness centers to ensure an optimum customer experience and satisfaction. I recruited, trained, and mentored managers and staff, and provided guidance on best practices, industry compliance, and program development to 12 direct reports and three indirect reports. I led financial development and management to drive performance across all sites and maintain the annual operating… Show more In this role, I spearheaded strategic business planning, facility operations, sales, and staffing goals for four area fitness centers to ensure an optimum customer experience and satisfaction. I recruited, trained, and mentored managers and staff, and provided guidance on best practices, industry compliance, and program development to 12 direct reports and three indirect reports. I led financial development and management to drive performance across all sites and maintain the annual operating budget. I also provided personal training, instruction for group exercise, and corrective exercise techniques at my home fitness center.Key Accomplishments:• Expanded company in two satellite locations, engaging community membership to increase brand awareness and build membership base.• Designed innovative marketing and promotions strategies to consistently sell outside of normal membership fees, taking HIP inventory platform from less than $400 per year to over $8K.• Increased membership from under 100 participants to over 1.5K, and improved annual survey results from 65% satisfaction rating to over 85%.• Designed and implemented Injury Preventive Programs, promoting and achieving injury free campus culture.• Developed CrossFit Style Program with in-house instructors, tripling class attendance.• Provided career development and training of full-time and part-time employees, utilizing knowledge of diversity, equity, and inclusion in the workplace to build a culture of empowerment and respect amongst teams.• Analyzed financial data and delivered outcome reports to executive leadership to measure return on investment per year.• Position had various titles including Contract Manager and Area Manager Show less

For this position, I developed and implemented the annual business strategy for program and service deliverables, marketing, and client objectives. I oversaw daily fitness center and wellness program operations, including staffing, customer relations, and center growth and development. I led group fitness and personal training programs, and provided clients with wellness planning and education on lifestyle changes. Additionally, I hired and supervised teams and provided continued job training… Show more For this position, I developed and implemented the annual business strategy for program and service deliverables, marketing, and client objectives. I oversaw daily fitness center and wellness program operations, including staffing, customer relations, and center growth and development. I led group fitness and personal training programs, and provided clients with wellness planning and education on lifestyle changes. Additionally, I hired and supervised teams and provided continued job training to ensure productivity and maximize performance.Key Accomplishments:• Served in position where others had failed in less than one year, negotiating repair contracts and supplies to invigorate facility and increase client participation.• Gathered and evaluated data on program outcomes, identifying areas for improvement and making recommendations for future program enhancements to increase HIP revenue from 1K to 15K during tenure.• Compiled monthly, quarterly, and yearly reports and tracked center performance to drive membership engagement and retention, earning highest customer satisfaction rating in client history of 98%• Managed fitness equipment and planned purchases and trade-outs, maintaining inventory and scheduling repairs and service to keep machines in proper function and remain at the forefront of the industry. Show less

Here, I coordinated and implemented health and fitness programs, services, promotions, and outreach activities for the client's employee population. I provided outstanding service to members and program participants to maximize participation, outcomes, and customer satisfaction. I supervised the fitness facility and monitored equipment and participant safety. Also, I created and maintained the bulletin boards, newsletters, and other marketing and communication materials.Key… Show more Here, I coordinated and implemented health and fitness programs, services, promotions, and outreach activities for the client's employee population. I provided outstanding service to members and program participants to maximize participation, outcomes, and customer satisfaction. I supervised the fitness facility and monitored equipment and participant safety. Also, I created and maintained the bulletin boards, newsletters, and other marketing and communication materials.Key Accomplishments:• Led various program-specific health improvement programs and promotions to acquire new participants.• Provided individual and group exercise instruction, and educates participants on proper techniques to maximize exercise safety and effectiveness. • Conducted fitness testing and assessments and designed individualized programs to meet participant’s interests, abilities and goals.• Researched health and fitness educational topics, identified appropriate participant educational materials, and conducted health education seminars/presentations Show less

As a sports performance coach, I designed safe and effective fitness programming for individual clients, adapting training programs to the specific needs and abilities of each client. I instructed clients in safe training principles and exercise techniques through the proper and preferred use of fitness equipment. I informed my clients of new information regarding exercise safety and effectiveness. I also provided online consultations and virtual training services as needed.Key… Show more As a sports performance coach, I designed safe and effective fitness programming for individual clients, adapting training programs to the specific needs and abilities of each client. I instructed clients in safe training principles and exercise techniques through the proper and preferred use of fitness equipment. I informed my clients of new information regarding exercise safety and effectiveness. I also provided online consultations and virtual training services as needed.Key Accomplishments:• Provided customized remote coaching, and strength and conditioning programs to athletes nationwide, including USATF National Half Marathon qualifier, nationally ranked master's triathlete, Ironman athletes, numerous cross country and road race winners, and a United States Open Gold Medalist in Taekwondo.• Achieved 100% retention rate of initial client base from 2006 to 2018. Show less

At Core Fitness, I provided leadership to the entire center team through direct accountability of development, operations, programming, and marketing of the fitness center. I aided a staff of six in achieving overall client goals through efficient and effective delivery of services to members and guests. I collaborated with fitness center management teams to assure consistent provision of services in accordance with company policies and procedures.Key Accomplishments:• Trained… Show more At Core Fitness, I provided leadership to the entire center team through direct accountability of development, operations, programming, and marketing of the fitness center. I aided a staff of six in achieving overall client goals through efficient and effective delivery of services to members and guests. I collaborated with fitness center management teams to assure consistent provision of services in accordance with company policies and procedures.Key Accomplishments:• Trained six individual State Champions, five team state champions, six junior national qualifiers, three state record holders, one Olympic trials qualifier, and one nationally ranked age group swimmer.• Performed functional movement screens and assessments, and coordinated corrective exercise techniques with physical therapists.• Earned top customer satisfaction scores and 98% client retention rate for center. Show less