Current Technical writer, carrying out user & software documentation. In addition, QA testing for software applications, as well as Fraud Management (FM) & Revenue Assurance (RA) checks for clientele.

• Monitored and maintained HVAC equipment, ensuring the efficient operation of campus buildings.• Archived records of previous building renovations, such as double-lined piping, insulation, and steam trap replacements.• Gained hands-on experience in remote HVAC system monitoring and adjustments via centralized control software.• Supported seasonal transitions between heating and cooling operations, including preparing air handling systems.• Contributed to efforts to reduce UMD’s carbon emissions, aligning with the Energy Action Plan for a carbon-neutral campus.• Assisted in managing low-occupancy mode operations during winter breaks, ensuring essential systems remained functional while reducing energy consumption.