Information Technology Program Manager/Scrum Master at APR Consulting and Innova SolutionsSupporting Verizon Business Group, TX· Successfully managed and led the implementation of large-scale Critical Programs, Real-Time Marketing, Artemis Migration to SFDC, NBX (Next Best Experience), and SMB FIOS PEGA Implementations while leading cross-functional Development, Testing, and 3rd party vendors teams · Managed and facilitated Sprint Planning and Requirements gathering sessions, Development, ITO and UAT Testing events, for multiple Agile Sprints simultaneously, and On-Time Delivery via JIRA· Developed and established Project Estimating, Reporting and Tracking Templates to aid in determining and tracking the projects timeline and Production dates for impacted Applications· Successfully managed and mitigated Risks, Issues, and resolved Conflicts · Status Reporting to VBG IT Sr. VP, Business and Sr. Directors and Directors· Successfully managed Resources Capacity, Allocations, Availability, and Assignments to alleviate project conflicts

· Managed 125 Developers, Business Analysts, and Architects in support of the IT Deployments Teams· Managed and allocated IT resources for multiple Avaya Applications/Teams· Managed Employees and Contractors Staffing using Talent Maker 3.0, Coupa and Tapfin (FieldGlass)· Performed Budget Forecasting, IT Vendor Management, SOW, RFP, RFI, T&M Processing and Negotiating w/ multiple 3rd Party Suppliers for matrix teams in the USA, Europe, Brazil and India· Successfully managed IT Portfolio financials, balance onshore/offshore resource mix to increase productivity and reduce cost which included Budget Forecasting, Allocation and VP/CIO Approvals· Developed and implemented several financial forecasting and estimating templates and processes for the Software Engineering Organization and IT Vendor Management

· Successfully led a team of 50+ Software Developers, PMs, System Admins, and Tech Leads globally· Developed, executed, and maintained project plans, hardware and software procurement to build out 9 new Environments for 3 US Data Center locations· Processed Staffing Requests through Evolve, LDC, Taleo, ORC, and Workday for Hiring employees and contractors· Successfully developed and managed employee’s career development plans, evaluations, compensations and eAwards administrations· Managed organization portfolio, project risks, mitigation plans, issue resolutions, and escalations. · Managed monthly and yearly organization budget and forecast for 1400 Employees ($150M).· Developed, reviewed and approved project estimates for various Applications, resolved issues and concerns related to IT estimates, billing and profit margins· Successfully Led and managed 10 Project Managers’ allocations and assignments for applications to ensure appropriate technical best-shore and on-shore mix, quality deliverables, and timely releases · Successfully Managed multiple client relationships, developed and reviewed project estimates, issues resolution, resources constraints, planning, forecasting, billing, and time management· Developed and maintained IT estimating tools and created and streamlined processes· Successfully led and managed various teams of Developers and Business Analysts, managed projects and release, assignments, and project planning for 18 Blue Cross and Blue Shield Accounts/Plans

Managed and led a team of highly skilled EDS Project Managers and Advance Developers that were responsible for delivering quality systems enhancements in the Claims, Membership and Enrollment Applications.· Reviewed and approved project estimates for most system areas and worked with client contacts to resolve issues and concerns related to the estimates and billing.· Directed Project Manager’s (PM’s) resource allocations and assignments for systems and applications to ensure appropriate technical best-shore and on-shore mix is assigned and maximize profit margins.· Managed multiple client relationships, developed and reviewed projects estimates, issues resolution and escalation, resources constraints, planning and forecasting, billing and time management.· Developed and maintained IT estimating tools and created and streamlined processes.· Led the Membership Team for the three-year Y2K Project. Performed start-up and planning, resource allocations, assignments, project planning and scheduling, risk mitigating, documenting and tracking assumptions and constraints, setting and meeting major milestones, managing budget, responding/reporting to EDS/HP leadership and client executives, deliverables sign-offs, project team recognition, and project close-down.· Led a team of 30+ Developers and Business Analysts – managed project and production support assignments, project planning, addressing multiple clients (18 plans of Blue Cross and Blue Shield Accounts in additions to the NASCO consortium) and EDS/HP concerns.